Pitney Bowes, Enroute, transportation management system, transportation management, direct-to-customer fulfillment, retail logistics, shipping software

January 14, 2016




Pitney Bowes Acquires Transportation Management Firm Enroute

Pitney Bowes Inc., a global technology company that provides innovative products and solutions to power commerce, today announced the acquisition of Enroute Systems Corporation, a cloud-based, software-as-a-service enterprise retail and fulfillment solutions company. Enroute’s capabilities complement and expand Pitney …

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In News, Operations & Fulfillment

omnichannel-ecommerce-cloud-close-up-300

February 27, 2015




Retail Business Networks: The Key to Omnichannel Integration

For some time, the titans of general merchandising — Costco, Target and Wal-Mart — have been transforming how they do business. Recognizing that the consumer is king, they are putting more emphasis on their supply chains and working with their suppliers and …

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In Blog, Must Reads

OperationsSummit_tagline_OL

February 26, 2015




UPS to Address Supply Chain Agility for Omnichannel Success at Operations Summit

The increasing complexity of today’s supply chain – brought on, in large part, by the surge in omnichannel retailing – will be a key theme and topic addressed at Multichannel Merchant’s 4th Annual Operations Summit, held April 14-16 in Louisville, …

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In Must Reads, Operations & Fulfillment

baublebar-instagram-packaging

January 11, 2016




Premium Packaging Enhances the Customer Experience

In these days of fast shipping, customers expect their order to arrive on their front doorstep in a plain brown box with some bubble wrap and a receipt.
But by creating a tremendous unboxing experience for the customer, some ecommerce …

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In executive summary, Operations & Fulfillment

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February 19, 2015




Data Security, Omnichannel Initiatives Top Retail CIOs’ Priority Lists

With recent high-profile data breaches and the growing need to deliver a unified and differentiated customer experience, retail CIOs agree that security and digital innovation are top priorities for 2015.

According to the 2015 National Retail Federation/Forrester Research Inc. Retail CIO …

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In Data & Analytics, eCommerce

omnichannel-ron-burgundy-300

February 14, 2015




Redefining Omnichannel: Put the Consumer at the Center

Just a few short years ago, some retail pundit came up with the phrase “omnichannel retailer,” and it took the industry by storm. Everyone started talking about omnichannel, and the vendor community jumped right on board. It was almost impossible …

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In Blog, Omnichannel

macys-300

January 6, 2016




No Miracle on 34th St. for Macy’s, Thousands of Jobs Being Slashed

If Macy’s, Inc. was hoping for a modern-day Miracle on 34th St. the holiday season, it didn’t get one.

Citing warm weather in the Northeast as a deterrent to comp sales, Macy’s announced that its comparable sales on an owned …

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In News, PR Newswire

walmart-store-front

February 12, 2015




Don’t Count Out Big Retail as Focus and Investments in Omnichannel Rise

Amazon opened its first brick-and-mortar campus store at Purdue University last week. It is also reportedly in talks with retailers like Radio Shack to give it a more omnichannel presence. One online publication declared this move would be “another nail …

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In Blog, customer experience

staples-online-pickup-300

February 11, 2015




Managing Inventory in an Omnichannel World

Providing real-time inventory visibility for your consumers across all the channels is no easy task. Today, consumers expect to purchase an item and arrange shipment or pickup no matter where the product is coming from.
In this executive summary from …

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In executive summary, inventory management

ecommerce returns

February 5, 2015




Returns Processing is a Vital Part of a Successful Omnichannel Strategy

Much has been written about omnichannel strategy from the perspective of driving engagement and conversions. However returns processing is one aspect of the shopping journey that is an extremely important part of the customer experience yet is often glossed over.

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In Blog, customer experience

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