distribution center

February 23, 2016




Room for Improvement: 5 Steps to Better Retail Warehouse Selection

The continued growth of omnichannel has changed the dynamic of how much warehouse space companies need and where.  As a result, public warehousing, or the short-term use of a 3PL facility, is becoming an increasingly popular supply chain practice.

The …

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In Blog, Fulfillment

e-tailing-group-200x300

February 23, 2016




Nordstrom Takes No. 1 Ranking in Customer Experience Index

Nordstrom was ranked No. 1 in the annual Customer Experience Index results from the e-tailing group, in conjunction with its 18th Annual Mystery Shopping Study conducted in the fourth quarter of 2015. Overall results for the ninth year of indexing came in …

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In customer experience, Customer Service

the-week-that-was-300

February 19, 2016




Week in Review: Ecommerce Sales Outpaced Store Growth

Ecommerce sales grew 15.8% in 2015, which far outpaced the growth of sales at bricks-and-mortar stores, according to Multichannel Merchant’s MCM Outlook 2016 survey.

According to the MCM Outlook 2016 results, bricks-and-mortar store sales grew just 4% in 2015.

MCM Outlook 2016 also revealed that the …

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In News, PR Newswire

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

March 25, 2015




Just How Seamless is the Omnichannel Experience?

In order to win consumer loyalty and achieve growth across all channels, retailers must enhance their mobile commerce offerings and improve the in-store shopping experience, according to results of a survey of 750 U.S. consumers – and a separate analysis …

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In customer experience, Engagement

top-40

March 24, 2015




We’re a Top 40 Omnichannel Retail Influencer to Follow

Software as a service solution provider Whisbi told us they are so inspired by our omnichannel content, that they have included us in its list of “Top 40 List of Omnichannel Retail Influencers to Follow.”

And, of course, we’re inspired to …

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In Blog, Must Reads

the-week-that-was-300

February 11, 2016




Week in Review: Amazon Looks to Go Global with Logistics Operations

Amazon has taken another step in its march toward world dominance, as Bloomberg has reported that the company plans to create a global shipping and logistics operation. Code named “dragon boat,” and unofficially Global Supply Chain by Amazon, the network …

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In Data & Analytics, Ecommerce

Amazon, Amazon Prime, omnichannel retail, two-day delivery, same-day delivery

February 9, 2016




Amazon Shipping Has Slowed for Non-Prime Members

While Amazon Prime’s guaranteed two-day delivery promise has helped swell its ranks to an estimated 40 million members in the U.S. and growing rapidly, the shipping speed for non-Prime members has actually slowed as traditional retailers have caught up …

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In Fulfillment, fulfillment

Online-Payment

February 8, 2016




6 Ways Online Payment Technologies Will Revolutionize Your Business

What the typical merchant wouldn’t give to be able to read a customer’s mind. The next wave of payment technology will focus on offering merchants more insight into the customer journey – especially during the checkout and payment phases. …

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In Blog, Ecommerce

DicksSportingGoods-300

February 6, 2016




Dick’s Sporting Goods Using UberRUSH to Deliver Super Bowl Champions Merchandise

PITTSBURGH (February 5, 2016) – DICK’S Sporting Goods (NYSE: DKS), the largest U.S.-based, full-line omnichannel sporting goods retailer, announced today it is offering UberRUSH as a way to provide displaced fans in Chicago and New York City with the …

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In News, PR Newswire

American Eagle Outfitters, ecommerce, omnichannel, omnichannel fulfillment, omnichannel operations, omnichannel retail, buy online pickup in store, ship from store, store to door

March 9, 2015




Omnichannel Results Exceed Expectations for American Eagle

American Eagle Outfitters is seeing success with its omnichannel program, which contributed to good numbers for the fourth quarter.

Michael Rempell, COO of American Eagle, said in a call with analysts that the company’s buy online/pickup in store, …

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In Ecommerce, Fulfillment

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