customer service, customer experience, call center, customer service reps

November 25, 2015




Consumers Will Pay for Better Customer Service from Preferred Brands

A new report from Xerox reveals that over half of consumers would pay more for better customer care from their preferred brands.

The State of Customer Service 2015, which surveyed 6,000 consumers in France, Germany, the Netherlands, the United Kingdom and the …

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In Contact Center, customer experience

omnichannel-ecommerce-cloud-300

December 30, 2014




Why Omnichannel is a Major Retail Theme for 2015

Incoming Hudson’s Bay Co. CEO Jerry Storch made an appearance Dec. 29 on CNBC’s Halftime Report and said he thinks high-end, value and omnichannel, are the major themes in the retail industry for 2015.

But if the economy stays on its current …

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In Omnichannel, Videos

generation-z

November 24, 2015




5 Ways Retailers Can Reach Gen Z

Millennials, Millennials, Millennials – retailers have been bombarded with information about the large, attention-grabbing generation of shoppers. But, an even bigger generational behemoth is hot on those Millennials’ heels – and they’re doing things differently than any other generation before. Gen …

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In Blog, Marketing

horizontal mobile holiday

November 24, 2015




Black Friday is a Mobile Commerce Holiday

This year, mobile traffic will likely exceed 50 percent of all ecommerce traffic during the holidays, and year over year revenue from mobile commerce will continue to grow by the double digits, according to IBM’s Holiday Benchmark Data. It’s …

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In Blog, Ecommerce

MA-Holiday-Infographics-300

December 24, 2014




Consumers Planned an Omnichannel Holiday Season

The holiday shopping season is peaking: shoppers are spending and leveraging omnichannel to fit their own specialized needs. Retailers know omnichannel is essential to their success during the holidays, but do they really understand consumer shopping behavior in real-time? That’…

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In Holiday 2014, Infographics

global ecommerce

November 19, 2015




Survival Tips for Launching Localized Sites in Mobile-First Emerging Markets

The mobile web now represents the most significant opportunity companies should explore when expanding into overseas markets. Global customers are increasingly using mobile devices to research and buy. To become relevant, companies must engage them—in their preferred language—via …

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In Blog, Global

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

November 17, 2015




How an Online Strategy Can Help Your Brick-and-Mortar Store This Holiday Season

While consumers may wince at earlier-than-ever Christmas displays in department stores–or rejoice the highly anticipated holiday-themed drinks– the holiday season sneaks up earlier every year. But for savvy retailers and marketers, it’s a reminder that to get their holiday …

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In Blog, Ecommerce

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

November 17, 2015




A Pop-Up Holiday: The Resurgence and Relevance of Brick and Mortar

The blue and yellow Blockbuster logo once was as familiar a site as the green and white of the Starbucks emblem today seen across the country. Its disappearance is both a reflection of progress and a reminder of the impact …

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In Blog, Ecommerce

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

December 17, 2014




Breathing Life Back into Your Omnichannel Strategy

If you’ve ever tried to park at the mall come holiday time, you know that despite the soaring popularity of ecommerce, many people still opt to visit stores in person. Both brick-and-mortar and online retail experiences have their advantages, …

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In Blog, Omnichannel

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

November 16, 2015




Blurring the Lines Between Retail and Ecommerce

Traditionally, brick-and-mortar retail has functioned separately from the ecommerce channel – they were two distinct silos. However, in today’s omnichannel world, with the myriad of ship-from-store, ship-to-store, and buy online/pick up in-store options, the old approach is simply no …

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