operations-summit-2014-300

April 14, 2014




What You Have Told Us – The State of Operations 2014

What is Amazon’s effect on direct-to customer merchants? Will shippers and carriers be on the same page in holiday 2014? What metrics matter in the contact center? What omnichannel paths are merchants taking to keep up with the always-connected customer?

These …

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In MCM Outlook 2014, mcm-outlook

April 14, 2014




“It’s Hard” Sums Up the Role of Operations

“It’s Hard” was a song by “The Who,” and many of us are singing that tune when it comes to the complexities of operations in our present day omnichannel global ecommerce industry.

While business is growing, meeting the growing …

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In Operations Summit 2014

operations-summit-2014-300

April 14, 2014




Meet Our New Exhibitors at Operations Summit!

Operations Summit is less than a week away and all of us here at Multichannel Merchant couldn’t be more excited about this!  This year we welcome several new exhibitors ranging in a variety of categories relating to warehousing, shipping …

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In Operations Summit 2014

MCM-OUTLOOK-2014-logo-print-300-200

April 16, 2014




The Contact Center Is Your Customer Service Gateway

Quite possibly, your contact center is your company’s unsung hero.

How are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey, which was fielded from Feb. 10 to March 10 …

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In Contact Center, MCM Outlook 2014

shop-regis-300

April 19, 2014




Regis Launches ShopRegis Tab on UK Site

Regis has launched its first ecommerce site in the United Kingdom, ShopRegis, to sell products available and gift cards redeemable in Regis’ UK salons.

Designed and developed by Regis creative and digital partner Photolink, the idea was to create a …

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In Channel Integration, Ecommerce

smartphones-300

April 19, 2014




4 Steps to Make the Most of your Mobile Strategies

There was a time when the concept of a cellphone was cutting edge. That time may very well have been a moment to connect the dots for Steve Jobs and other mobile device revolution pioneers.

Mobile devices are now officially …

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In Ecommerce, Marketing

levi-strauss-and-company-300

April 19, 2014




Levi Strauss Hires Walmart’s Rosen to Head Global Ecommerce

[caption id="attachment_46721" align="alignright" width="159"] Marc Rosen is leaving Walmart to head up Levi Strauss & Co.’s global strategy.[/caption]

Levi Strauss & Co. has announced that Marc Rosen will join the company as executive vice president and president of …

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In Ecommerce, Executive

seamless-integration-300

April 28, 2014




Why You Need Seamless Integration Through Each Retail Channel

Since the first online transaction occurred in 1994, ecommerce has continued a forward moving trajectory marked by steady and constant improvement.  With a seemingly endless supply of emerging sales channels, retailers that limit themselves to a single point of sale are …

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In Channel Integration, Marketing

wearable-technology-google-glass-650

April 29, 2014




How Augmented Reality Will Impact Consumers

The sharpest change in the approach retailers have taken toward customers in the last few decades has been with respect to the power the consumer has had in its interactions with the brand. The various marketing strategies that have become …

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In Ecommerce, Mobile

operations-summit-2014-300

April 30, 2014




Returns Power Panel Weighs In On Best Practices

At last week’s Operations Summit in Indianapolis, a panel of operations directors shared their returns management experiences.

Ellen Shannon, Chief Content Director & Publisher of Multichannel Merchant moderated the session and shared the challenges that the industry faces in handling …

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In Must Reads, Operations & Fulfillment

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