MCM-OUTLOOK-2014-logo-print-300-200

April 16, 2014




The Contact Center Is Your Customer Service Gateway

Quite possibly, your contact center is your company’s unsung hero.

How are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey, which was fielded from Feb. 10 to March 10 …

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In Contact Center, MCM Outlook 2014

shop-regis-300

April 19, 2014




Regis Launches ShopRegis Tab on UK Site

Regis has launched its first ecommerce site in the United Kingdom, ShopRegis, to sell products available and gift cards redeemable in Regis’ UK salons.

Designed and developed by Regis creative and digital partner Photolink, the idea was to create a …

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In Channel Integration, Ecommerce

smartphones-300

April 19, 2014




4 Steps to Make the Most of your Mobile Strategies

There was a time when the concept of a cellphone was cutting edge. That time may very well have been a moment to connect the dots for Steve Jobs and other mobile device revolution pioneers.

Mobile devices are now officially …

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In Ecommerce, Marketing

levi-strauss-and-company-300

April 19, 2014




Levi Strauss Hires Walmart’s Rosen to Head Global Ecommerce

[caption id="attachment_46721" align="alignright" width="159"] Marc Rosen is leaving Walmart to head up Levi Strauss & Co.’s global strategy.[/caption]

Levi Strauss & Co. has announced that Marc Rosen will join the company as executive vice president and president of …

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In Ecommerce, Executive

seamless-integration-300

April 28, 2014




Why You Need Seamless Integration Through Each Retail Channel

Since the first online transaction occurred in 1994, ecommerce has continued a forward moving trajectory marked by steady and constant improvement.  With a seemingly endless supply of emerging sales channels, retailers that limit themselves to a single point of sale are …

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In Channel Integration, Marketing

wearable-technology-google-glass-650

April 29, 2014




How Augmented Reality Will Impact Consumers

The sharpest change in the approach retailers have taken toward customers in the last few decades has been with respect to the power the consumer has had in its interactions with the brand. The various marketing strategies that have become …

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In Ecommerce, Mobile

operations-summit-2014-300

April 30, 2014




Returns Power Panel Weighs In On Best Practices

At last week’s Operations Summit in Indianapolis, a panel of operations directors shared their returns management experiences.

Ellen Shannon, Chief Content Director & Publisher of Multichannel Merchant moderated the session and shared the challenges that the industry faces in handling …

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In Must Reads, Operations & Fulfillment

handheld-scanner-inventory-300

May 1, 2014




Real-Time Inventory Visibility Puts the Omni in Agile Commerce

Ask a group of retailers how they intend to support omnichannel commerce in the months ahead, and they’re likely to regale you with launch plans for their responsive websites, enabling customers to shop via any connected device. While offering …

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In Operations & Fulfillment

May 5, 2014




Using Ruby on Rails for Faster Ecommerce Development

As online shopping increases at a tremendous rate, exhibiting year-over-year double-digit growth, winning at ecommerce becomes more challenging.  Retailers constantly leverage new strategies to evolve their site, realizing the importance of having an omnichannel presence and the resources to offer …

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In eCommerce, Technology

beacon-300

May 14, 2014




5 Ways your Business has to Change to Integrate Beacons

Beacon technology is at the top of the list of next “big ideas” for merchants.  American Eagle Outfitters, Macy’s and Nordstrom have all rolled out beacon-based positioning to their stores and a number of national retailers are rushing to …

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In Mobile, Mobile

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