Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon,

September 30, 2014

What Omnichannel Shoppers Mean for Retailers and Customer Loyalty

If you were to ask a retailer what the most important tool of their customer loyalty efforts was 5 years ago, I bet the majority of them would say traditional loyalty and rewards programs. You know, the old “buy 10 get one …


In Engagement, Must Reads

Newgistics,, Staples, UPS, retail supply chain, ecommerce, ecommerce fulfillment, 3PL, third-party logistics

July 17, 2015

Newgistics Hires Former Staples, Walmart Exec as CIO

AUSTIN, Texas–(BUSINESS WIRE)–Newgistics, a leading provider of end-to-end commerce solutions for top retailers and brands, today announced that it has hired Gene Wojciechowski as its chief information officer (CIO).

Gene brings nearly 30 years of experience leading IT organizations …


In Ecommerce, Fulfillment


July 16, 2015

Forrester Research, Gilt, and Alibaba are Headlining Growing Global 2015

Forrester Research’s Zia Daniell Wigder, Gilt’s Oksana Voronenko, and Alibaba’s Jim Tobyne will be the keynote speakers at Multichannel Merchant’s Growing Global conference July 21-22 at the Loews Hollywood Hotel in Hollywood, CA.

Widger, the Vice President and Research Director …


In Global, News


July 16, 2015

eBags Brings In Staples’ Mike Edwards as President and CEO

eBags, Inc. Board of Directors appointed Mike Edwards as President, Chief Executive Officer, and member of the Board of Directors effective immediately. He also joins the company as a new investor. Edwards most recently held the position of Executive Vice …


In Executive, Leadership Team


July 16, 2015

Prime Day Was a Major Cross-Border Ecommerce Event’s inaugural shopping holiday, Prime Day, geared up to be a major cross-border ecommerce event. Multichannel Merchant, the leading source of information on ecommerce, management, marketing and operations, and organizer of the upcoming Growing Global conference, called Prime Day …


In cross-border, Ecommerce


July 16, 2015

Using Data-Driven Intelligence to Stay Ahead in Retail

What the typical merchant wouldn’t give to be able to read a customer’s mind. The next wave of retail technology will focus on offering merchants more insight into the customer’s considerations and preferences while shopping. Data-driven intelligence …


In big data, Blog

back-to-school, back-to-school shopping, e-retail, ecommerce

July 15, 2015

Will Prime Day be a Big Day for Back to School Shoppers?

If online retailers want to cash in on Prime Day, they better be offering deep discounts on back to school supplies. According to research released today by the National Retail Federation, families are scaling back on how much they spend …


In Uncategorized

mobile commerce, retail geo-targeting, social media marketing, customer reviews

September 24, 2014

How to Make Your Small Business Perform Like an Omnichannel Powerhouse

We hear a lot about omnichannel these days. It’s a big word for delivering a seamless shopping experience for customers —whether they are shopping online or in a store — and it can significantly increase sales.

In this digital age, …


In Fulfillment, Inventory

omnichannel checklist

September 21, 2014

Your 5-point Checklist for Going Omnichannel

With the right digital strategy in place, retailers can enhance engagement between the customer and store associate, better leverage inventory positions and maximize the store footprint.

But every store operation is different and the right solution for one retailer may …


In Customer Service, Engagement


July 11, 2015

Here’s Why You Should be Exploring ASEAN Markets Before Braving the Giants

As two of the largest and fastest-growing ecommerce markets on the planet, China and India are naturally on every expanding global business’ ‘to do’ list. However, although both markets boast thriving economies, there are numerous restrictions which prevent foreign businesses …


In Blog, cross-border

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