customer-satisfaction-300

October 26, 2015




The Top 6 Innovations in Online Customer Experience

Customer experience is the new frontier of business differentiation. Eighty-nine percent predict that by 2016, they will separate themselves from their competition on the basis of customer experience—more so than product and service. A variety of factors influence a customers’ …

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In Blog

ecommerce fraud, ecommerce fraud prevention, EMV, card not present, CNP, card not present fraud

October 26, 2015




Why Online Retailers are Unprepared for Fraud this Holiday Season

A recent survey of top Internet retailers found that over one-third are unprepared for the 2015 holiday shopping season, while another study revealed that ecommerce and mobile fraud are on the rise. Chargebacks911 a dispute mitigation and risk management firm—asserts …

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In Ecommerce, fraud

March 20, 2013




More Merchants Monitor Social Media than Offer Live Chat

More merchants are monitoring social media in the contact center than offering live chat, according to the results of the MCM Outlook 2013 survey.

According to the survey results, 46.5% of respondents are monitoring social media in the contact center, while just 21% …

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In Contact Center, Customer Service

ecommerce fraud, ecommerce fraud prevention, EMV, card not present, CNP, card not present fraud

October 20, 2015




How Retailers Can Turn Online Fraud Prevention Efforts into Cash

The seemingly incessant tsunami of data breaches, cyberattacks, identity theft, and all things cyber threat, has necessarily ratcheted up the cost of prevention.

Almost every day we hear of a new breach. Accordingly, as far as cost centers are concerned, …

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In Blog, Ecommerce

Growing Global 2015, ecommerce, global ecommerce, Brazilian ecommerce, AliExpress, Alibaba, ecommerce marketplaces

October 20, 2015




Why Brazil is an Opportunity for Cross-Border Growth

Brazil is not just samba, soccer and beaches – Brazil is opportunity.

With over 200 million people, Brazil is the sixth largest economy in the world and one of the fastest growing ecommerce markets.  It has 110 million Internet users and online sales …

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In Blog, Global

retail logistics, supply chain optimization, retail supply chain

October 15, 2015




5 Things You Need to Know About Cross-Border Shoppers

Pitney Bowes released its 2015 Global Online Shopping Study to gain a better understanding of consumers’ perceptions about cross-border ecommerce shopping.

The survey was conducted online by ORC International in August, and polled approximately 1,000 respondents across 12 countries.

Here are the five …

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In Fulfillment, Fulfillment

cross-border ecommerce

October 13, 2015




How to Optimize Localized Websites for New International Markets

More and more companies are increasing their growth, and revenue, by expanding into global markets. And the savviest businesses understand that the Internet is the fastest and most cost-effective way to reach these new customers.

Creating online experiences for these …

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In Ecommerce, Global

HalloweenandEcommerce-300

October 13, 2015




3 Holidays You Could Easily be Selling Into Right Now

Small business owners are already prepping for the year-end holidays, as there are many shopping occasions from now through January. Black Friday, Christmas, New Year, Boxing Day – these are important money-making sales days that merchants greatly anticipate. But did you …

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In Global, Must Reads

Finish Line, retail supply chain, warehouse management system, WMS, order management system, OMS

October 9, 2015




Finish Line Introduces Exclusive Experience with Puma

The Finish Line, Inc. has teamed up with Puma for the Puma edge at Finish Line, initially rolling out the customer experience program at 10 targeted locations and at Finishline.com.

The experience includes expanded product offerings with marketing and content …

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In Marketing, Must Reads

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