April 30, 2002




Live from NCOF: the importance of auditing your systems

Nashville, TN—This time of year, the word “audit” tends to have a negative connotation. But while you probably see no need for an income tax audit, your catalog operations could likely benefit from a systems audit. During his April 30 …

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In News

April 30, 2002




Financial reports: Gaiam, Programmer’s Paradise, NEBS, Blair, J. Jill, more….

Double-digit sales, income growth for Gaiam
Manufacturer/marketer Gaiam (Nasdaq: GAIA) credits its burgeoning business-to-business division with much of the company’s first-quarter sales growth. For the three months ended March 31, the purveyor of healthy-lifestyle products reported net revenue of $24.3 …

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In News

April 30, 2002




Live from NCOF: The Importance of Auditing Your System

Nashville, TN–This time of year, the word “audit” tends to have a negative connotation. But while you probably see no need for an income tax audit, your catalog operations could likely benefit from a systems audit. During his April 30 session …

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In multichannelmerchant.com/opsandfulfillment/news

April 29, 2002




Live from NCOF: operations and the brand

Nashville, TN–Forget fancy branding campaigns. The key to success is meeting and exceeding your customers’ expectations, especially when it comes to service. “Operations and fulfillment lies at the heart of your business because it tells the story of what your …

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In News

April 29, 2002




Live from NCOF: recruiting seasonal help the Lands’ End way

Nashville, TN–Recruiting and retaining seasonal employees is a challenge for many consumer catalogers. For instance, Dodgeville, WI-based Lands’ End needs to hire more than 2,000 seasonal employees to help it through the fourth quarter, which is when it does 40% of its …

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In News

April 29, 2002




Live from NCOF: Recruiting Seasonal Employees: The Lands’ End Way

Recruiting and retaining seasonal employees is a common challenge for marketers, especially for Dodgeville, WI-based Lands’ End. The general merchandise cataloger depends on the influx of more than 2,000 seasonal employees to help it through the fourth quarter when it does 40% …

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In multichannelmerchant.com/opsandfulfillment/news

April 29, 2002




Live from NCOF: Operations Driving the Brand

Forget branding. Forget your product. The key to success is meeting and exceeding your customers’ expectations. “Operations and fulfillment lies at the heart of your business because it tells the story of what your brand is about,” says customer service …

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In multichannelmerchant.com/opsandfulfillment/news

April 29, 2002




DMA: ‘slim’ chance of postal reform soon

Direct Marketing Association president/CEO H. Robert Wientzen is less than sanguine about the future of the U.S. Postal Service. “Frankly I think our chances of doing anything to have a material effect soon are slim,” he told CATALOG …

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April 29, 2002




Smithsonian catalog laying off 70

Five years after opening its catalog headquarters and fulfillment center in Chantilly, VA, the Smithsonian is closing the facility. The organization will lay off 70 fulfillment employees; it will relocate 15 staffers who work in marketing, accounting, and purchasing.
“It’s a …

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In Uncategorized

April 26, 2002




Financial reports: Guitar Center, Harvard Biosciences

Well-tuned 1Q sales for Guitar Center
Cataloger/retailer Guitar Center (Nasdaq NMS: GTRC) reported an 18% rise in first-quarter sales, to $251.5 million for the three months ended March 31. But net income dropped 32%, to $3.4 million from $5.0 million last year.
Net sales for …

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