October 1, 2001




Awards.com Buys Reliable HomeOffice

On Aug. 30, Lyndhurst, NJ-based motivational and promotional products marketer Awards.com purchased Reliable HomeOffice, a catalog of office furnishings. HomeOffice was owned by Schaumburg, IL-based Reliable Office Supplies, which itself is owned by conglomerate Boise Cacade Office Products. Terms of …

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In News

October 1, 2001




Great Expectations

Common sense will tell you that if you don’t provide a customer with service that meets his expectations, he isn’t going to make a repeat purchase from your company. But what many catalogers have found is that during …

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In CRM, News

October 1, 2001




Consumer Shopping Survey: Part II

In the first installment of our three-part series covering CATALOG AGE’s Consumer Shopping Survey (see the August issue), we looked at the demographics of catalog shoppers and how much they typically spend. This month, we’re going to look at what …

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In News

October 1, 2001




New Web Catalogs

Thanks to the Web, the 20,000 retailers of The Boyds Collection line of stuffed bears and other gifts and collectibles can place orders and get customer service questions answered round the clock. Manufacturer/marketer Boyds launched its business-to-business Website, BoydsBiz.com, …

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In News

October 1, 2001




No Bouquets for 1-800-Flowers.com

A Catalog Age staffer recently placed an order at 11 a.m. on the Website of 1-800-Flowers.com. The site specifies same-day delivery for orders placed prior to 2 p.m., and the staffer received an e-mail confirmation promising delivery before 7 …

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In News

October 1, 2001




CMS Buys Prefer Network

St. Paul, MN–List processing services provider Catalog Marketing Services (CMS) on Sept. 28 bought The Prefer Network, an Internet-based catalog co-op database. Plans call for both companies to continue to operate independently while continuing the joint product development they started in …

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In News

September 28, 2001




California Extends Its Internet Tax Moratorium

Sacramento, CA–California Gov. Gray Davis earlier this week signed a bill into law extending his state’s moratorium on new Internet taxes by more than two years.
Meanwhile, a key congressional committee is about to consider legislation extending the federal ban …

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In News

September 28, 2001




Drs. Foster and Smith Acquires Pet Warehouse

Rhinelander, WI–The economy may have gone to the dogs for some marketers, but pet supplies cataloger Drs. Foster and Smith has grown its business 20% overnight. The cataloger acquired Dayton, OH-based pet supplies mailer Pet Warehouse on Sept. 26. According to Drs. …

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In News

September 27, 2001




Guitar Center Revises Estimates

Westlake Village, CA—Specialty cataloger/retailer Guitar Center, which mails the Musican’s Friend catalog (Nasdaq NMS: GTRC), is lowering third quarter forecasts based on the effects of Sept. 11 terrorist attacks. Net sales for the third quarter are currently expected …

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September 27, 2001




Coldwater Sales Up, Earnings Down

Sandpoint, ID–Women’s apparel cataloger Coldwater Creek increased 8% for the quarter ended Aug. 26, to $92.8 million, from $86.3 million. Quarterly net income, however, tumbled 28%, to $1.3 million, compared with $1.8 million last year. Net sales from Coldwater’s direct channel, which include the catalog …

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