July 1, 2002




Out of School

Do you harbor a burning desire to upgrade your logistics and supply chain management knowledge base? Few of us have the spare time to go back to school, but learning while working has never been easier or more affordable than …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

July 1, 2002




Artful Dodgers II

Ethics are on everyone’s mind these days, so it wasn’t a surprise when my May editorial (“Artful Dodgers,” p. 6) received more feedback than this column usually gets. I had already decided that the subject needed a reprise when, lo and …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

July 1, 2002




Lists and Prospecting: Burgers’ Smokehouse Cleans Up File

Burgers’ Smokehouse is cleaning up its act. The California, MO-based cataloger of beef and pork products recently leased IntelliDress, a new customer data integration software designed to flag duplicate addresses, add zip+4 data to records, and suppress vacated addresses. And …

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In News

June 21, 2002




House committee shoots down postal reform bill

(Direct Newsline) The House Government Affairs Committee decisively defeated the Postal Accountability and Enhancement Act, effectively scuttling the prospect of legislative reform of the U.S. Postal Service for at least the next two years.
The bill (HR 4970), developed by …

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In News

June 3, 2003




Live from DMDNY: Web Big Influence on Tech Spending

(Direct) New York–Small and midsize businesses (SMBs) are avid buyers of technology products, according to a new study released by Harte-Hanks Inc. at the DMDNY show. Some 72% of those surveyed are planning “significant” technology purchases (exceeding $5,000 per site) in the …

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In News

June 1, 2003




B-to-B Still Waiting for Its Turnaround

Consumer spending may be picking up. But not so capital spending in most business sectors. According to Investor’s Business Daily, nonresidential fixed investment, a key indicator of capital spending, was down 4.2% in the first quarter of 2003.
And most analysts believe …

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In CRM, News

June 1, 2003




The Big App

The minute she walked into my office, I knew she was trouble. Trouble, with a capital T, and that rhymes with C, and that stands for CRM.
Before I even had a chance to ask her to sit, she helped …

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In Contact Center, CRM

June 1, 2003




Catalog Merchandise: Of Wabi Sabi and Granny’s Fabrics

After meandering through the spring 2003 merchandise trade shows, I’ve decided not to bother dwelling on the dismal state of the economy and the effects of this downturn on show attendance and on trends in general. Instead, I’m going to stay …

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In News

May 20, 2003




Library Supplier Demco Buys Rival Gaylord

Longtime rivals in the library-supplies market, Demco and Gaylord Direct are now part of the same company. On May 19, Madison, WI-based Demco bought Gaylord for an undisclosed amount. Because the two companies have longstanding brand-name recognition, Demco plans to continue …

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In News

June 1, 2002




Strong Medicine

Last September’s attacks on New York City and Washington, DC, produced a strong and continuing consensus about the need for a heightened state of security in every conceivable sector.
Naturally, no link in the global supply chain wants to be …

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