July 1, 2001




THE CUTTING EDGE

If you were a doctor treating the human body, you would try, as far as possible, to save a diseased limb, not hack it off with abandon. But if you were a business manager facing a massive cost-cutting campaign launched …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

March 6, 2002




Systemax ends year in the black

Computer and industrial supplies manufacturer/marketer Systemax (NYSE: SYX) posted net income of $653,000 for 2001, compared with the $40.8 million net loss it suffered in 2000. The turnaround came despite an 8% drop in net sales, to $1.5 billion.
For the quarter ended Dec. 31, Systemax …

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In News

March 2, 2002




Lillian Vernon’s new role

(Direct Newsline) Lillian Vernon may be stepping down as CEO from the company she founded in 1951, but she will still be active in determining its direction. Her new focus will include overseeing an outside firm’s efforts to create merchandising …

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In News

March 1, 2002




Fingerhut’s Fate

Federated Department Stores’ decision to rid itself of its Fingerhut subsidiary didn’t surprise most industry observers. After all, Federated had been reevaluating its ownership of Minnetonka, MN-based Fingerhut since 2000, little more than a year after its March 1999 acquisition of the …

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In News

March 1, 2002




Vanilla Days

Three components are crucial to defining requirements for a new software application: 1) documenting existing processes; 2) assessing the functionality of existing software; and 3) assessing current and future needs.
In any software selection undertaking, present conditions should serve as the point of …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

June 1, 2001




Can This Relationship Be Saved?

We admit it: We used those shockingly red lips on our cover to grab your attention. But what’s in our special section on contact centers (pages 14-43) is attention-grabbing as well. The extent to which hype about online technology outpaces …

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In CRM, Opsandfulfillment_warehouse-20-03-2013

June 1, 2001




Civil Discourse

Periodic meetings are needed in units with four or more workers
In the work that I do with client companies on targeted change and improvement programs, I spend a lot of time with front-line employees and their supervisors. Although management …

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In Inventory, Opsandfulfillment_warehouse-20-03-2013

June 1, 2001




Listings

NEW LISTS
HISPANIC CREDIT CARD HOLDERS
The Hispanic Credit Card Holders file contains 500,000 names of Hispanics who have qualified for credit cards and use them to purchase such things as publications, merchandise, and gasoline. These buyers like the monthly payment …

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In News

June 1, 2001




Spring Legislative Roundup: Privacy, Spam, and Taxes

This spring, Capitol Hill has continued to push for stronger privacy legislation and more restrictions on unsolicited e-mail. And lawmakers haven’t forgotten that the Internet tax moratorium will expire in October, unless legislation is passed to extend it.
Privacy
Sen. …

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In Uncategorized

February 1, 2002




Lists and Prospecting: Prospecting by Association

Although direct response lists remain the best prospecting sources for most catalogers, some mailers seek to expand their universe of names by renting lists of trade associations and enthusiast groups. But since these files may lack the demographic and purchasing …

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