September 1, 2001




Football Season

Whether you’re a star quarterback or a less glamorous order fulfillment manager, getting back to the basics is key to performance and performance measurement. Although broad, boundary-spanning assessments receive more attention from top management, it is the basic measurements that …

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In Ship

September 1, 2001




Providers of the Lost Art, the Sequel

A roll-up company consolidates a number of 3PFs into one
Third-party fulfillment (3PF) theory works well on paper, but what about in real life? The rationale behind 3PFs involves two basic concepts: (1) direct merchants may find it unwise to spend …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

May 2, 2002




Live from the Government Affairs Conference: PMG Potter on fixing the USPS

(Direct Newsline) Washington–The ailing U.S. Postal Service has to be fixed–and fast. So says the man who runs it: Postmaster General Jack Potter.
“We need to change today,” said Potter, speaking on May 1 at the Direct Marketing Association’s 2002 Government …

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In News

August 2, 2001




Financial Reports: NEBS, Concepts Direct, Peet’s Coffee

Stamford, CT—Multititle mailer New England Business Service (NEBS; NYSE: NEB) posted a 12% rise in annual revenue, to a record $586.1 million for the year ended June 30. But the news isn’t as good as you might think. For one thing, …

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In News

May 1, 2002




Rosier Outlook for the Gardening Market

It would seem that these are not the best of times for gardening catalogers. For starters, increasing competition from big-box retailers such as Wal-Mart, Lowe’s, and Home Depot has been putting the squeeze on small specialty mailers in recent years.

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In Lists & Data - Business-14-05-2013

May 1, 2002




Listings

NEW LISTS
IDEA ART
The 85,000 24-month buyers of the Idea Art catalog spent an average of $200 an order on specialty papers for desktop printers. Customers, 70% of whom are women, are primarily small-business owners and managers of marketing and graphic design …

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In News

August 1, 2001




Fond Farewells

‘You can’t solve the problem by using the prayer routine until everything goes bad’
Have a plan in place for how the workload will be divided among remaining employees
Juliet found her parting from Romeo sad but sweet because she …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

April 29, 2002




Live from NCOF: operations and the brand

Nashville, TN–Forget fancy branding campaigns. The key to success is meeting and exceeding your customers’ expectations, especially when it comes to service. “Operations and fulfillment lies at the heart of your business because it tells the story of what your …

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In News

April 29, 2002




Live from NCOF: Operations Driving the Brand

Forget branding. Forget your product. The key to success is meeting and exceeding your customers’ expectations. “Operations and fulfillment lies at the heart of your business because it tells the story of what your brand is about,” says customer service …

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In multichannelmerchant.com/opsandfulfillment/news

July 20, 2001




F&G ESOP Under Further Scrutiny

Washington—As customers, former employees, and fellow catalogers try to figure out what went wrong with Foster & Gallagher, lawyers and politicians are pressing on to determine if the now defunct Peoria, IL-based cataloger acted improperly regarding its Employee Stock Ownership …

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