February 1, 2004




A Dynamic Space

SIZE MATTERS, at least if you are a merchant facing two related challenges: first, significantly expanding your product offerings, and second, being stuck with a facility located in the most densely populated area of North America.
Garrett Wade Co. Inc….

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In Opsandfulfillment_warehouse-20-03-2013, Ship

February 1, 2004




WMS Boosts Facility Performance

Warehouse management systems have become more common than not among manufacturers, retailers, and 3PLs. At least that is the case among the 131 respondents to a recent Warehousing Education and Research Council survey regarding member usage of WMS. Only 32% (plus 1% that …

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In Inventory, Opsandfulfillment_warehouse-20-03-2013

February 1, 2004




The Sharper Image Expands Its DCs

To cut down on spiraling package delivery costs, high-tech gifts and gadgets cataloger/retailer Sharper Image Corp. has expanded its distribution center in Ontario, CA, and opened one in Richmond, VA, to go along with its main distribution center in …

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In Uncategorized

February 1, 2004




Quality, Uncontrolled

Call centers are using — and will continue to use, in increasing numbers — voice recording systems to monitor agent quality. But these applications are not producing the desired results, according to the latest “State of the Customer Experience” survey conducted by …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

February 1, 2004




They’ve Got Personality

Jeff Morris got it absolutely right in his hilarious take on the state of call centers in this issue (p. 20) — confused, harried, and bamboozled by what their customers want, they blunder their way through the most ridiculous gaffes. Although no …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

February 1, 2004




Searching for Striped Paint

“I don’t think that when you have 10 months of slowdown and a good Christmas season it’s time to rant and rave and hoot and holler.” — Chuck Goodman, president of Goodies from Goodman. Holiday sales at the Dallas-based food gifts mailer …

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In Uncategorized

February 1, 2004




Meat Mailers Take Mad Cow Disease in Stride

Despite news that mad cow disease, or bovine spongiform encephalopathy (BSE), was found in a slaughtered dairy cow, catalogers that sell beef say they don’t expect sales to decline.
In the days after the U.S. Department of Agriculture broke …

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In News

February 1, 2004




Opinion and Response

Another Reality Check
What is it about catalog models and reality TV? Last spring we reported that a star of the first Joe Millionaire dating show, Evan Marriott, once modeled some racy underwear for men’s apparel cataloger/Website California Muscle. …

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In Shipping/Delivery

February 1, 2004




Listings

NEW LISTS
SPORTS SECTION CATALOG
The more than 43,000 customers of Sports Section catalog have bought caps, jerseys, mugs, towels, pins, and other collectibles and novelties inscribed with the logo of a favorite team.
Cost: $100/M
Selects: state, SCF, zip
Contact: …

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In News

February 1, 2004




My Twinn Goes Bust

Greenwood Village, CO-based doll cataloger My Twinn shut down operations less than a week before Christmas, leaving some customers without holiday merchandise. The eight-year-old company specialized in creating dolls personalized to resemble “the special child in your life.”
Calls to …

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