MCM Week in review 4/27/18

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 4/27/2018 Best Buy's Mark Irvin on Supply Chain and Omnichannel Success Mark Irvin, Best Buy’s Vice … Continue Reading →

MCM O+F Advisor 4-25-18

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 4/25/2018 Blockchain: Coming to a Supply Chain Near You The advent of blockchain technology as a tool to enable secure, … Continue Reading →

How (& Why) Retailers Can Do Big Data in the Cloud

| Prat Moghe

Cloud computing changed everything for retailers. From brick-and-mortar enterprises to web-only storefronts, the cloud has had a major impact on business, technology and the bottom line.

Omnichannel Customer Service in Retail: From Miserable to Memorable

| Anand Subramaniam

When it comes to an omnichannel experience, a person doesn’t need to engage in a formal project to assess retail customer experience. After all, we are all consumers and experience it on a frequent basis. Here are some things to think about when providing an omnichannel experience to customers.

MCM O+F Advisor 4-18-18

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 4/18/2018 Why Ecommerce Customers Want Buy Online Deliver From Store Retailers have been turning to Buy Online, Deliver From Store … Continue Reading →

How to Assess Your Drop Shipping Customer Service

| Brian Barry

Offering merchandise from drop shipping vendors has greatly extended the assortment of thousands of ecommerce and omnichannel brands, with many choosing to drop ship 100% of their merchandise. The challenge: Maintaining high customer service standards and vendor compliance. Here’s what we found from mystery shopping two major merchants.