November 1, 2002




Easy Rider

Consider the “e.” Never, perhaps, has a single letter had such dramatic ups and downs in popularity and reputation. Not long ago, this fifth letter of the alphabet — once noted primarily as the back end of words like “the” and …

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In B2B, Contact Center

November 1, 2002




Into the Merch Mix

With the current economic climate inspiring a steady stream of layoffs and circulation cuts, there seems to be a lot more contraction than expansion in the catalog industry. Except when it comes to catalogers’ product lines.
Talbots, the venerable cataloger/…

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In News

November 1, 2001




Operations and Management: Conserving Energy in the DC

You may have already cut your distribution center (DC) costs by switching to less-expensive packaging or installing a more efficient conveyor system. But you may have overlooked trying to reduce your energy bills.
According to The Guide to Energy Management …

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In News

November 1, 2001




Customer Care: A Super Duper Service Effort

Greenville, SC-based Super Duper Publications, which sells materials for speech therapists and teachers, has made the human touch a cornerstone of its business. Customer service representatives (CSRs) have instant computer access to customers’ buying histories and can talk to buyers …

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In News

October 29, 2001




At the DMA Annual: B-to-Bers Face More Than ‘Anthrax Anxiety’

Chicago–Anthrax in the mailstream is frightening enough, but how’s this for scary: According to an ongoing study by Scottsdale, AZ-based Database Marketing Associates, 72% of businesspeople have had at least one change made to their business address information in the past …

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In News

October 24, 2001




USPS Seeks Bailout from Congress

Stamford, CT—Two rate increases earlier this year and a third to follow next year apparently aren’t enough for the U.S. Postal Service to offset the cost of combating terrorist threats and the declining revenue. On Oct. 23, President …

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In News

October 15, 2001




On the Scene at the National Postal Forum: Postal Pros Debate Reform Needs

Denver—George Gould, legislative/political director for the National Association of Letter Carriers—the U.S. Postal Service’s second-largest union–urged mailers to learn from the past and work together to encourage postal reform.
“I was involved with drafting the 1970 …

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In News

October 15, 2002




Micro Warehouse Spins off Government/Education Unit

Norwalk, CT-based computer cataloger Micro Warehouse on Oct. 15 launched a wholly-owned subsidiary Micro Warehouse Gov/Ed. Headquartered in Ashburn, VA, the new division will focus on Micro Warehouse’s established $450 million annual rate-run public-sector business by supporting government and educational …

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In News

October 3, 2001




Wyden in 11th-Hour Push to Broaden Internet Access Tax Ban

Washington—Sen. Ron Wyden (D-OR) introduced a bill on Oct. 2 that calls not only for a two-year extension of the Internet Tax Freedom Act but also for other e-commerce-related tax collection bans. The Internet Tax Freedom Act, which implemented a …

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In Uncategorized

October 1, 2001




The 3-D Customer

Everything is going digital. Just think of all the little computer chips that surround us — in our phones, TVs, CD players, watches, appliances, cash registers, even thermometers and blood pressure cuffs! Computerized “whatever” is standard in the United States today. …

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In Channel Integration, Contact Center

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