the-week-that-was-300

November 13, 2015




Week in Review: Holiday Faux Pas Aplenty

They say good things come in threes… and sometimes bad things as well. How about in fours?

This past week, there have been four separate instances of retail brands who ran into social media blowback as a result of some …

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In News, PR Newswire

Deliv

November 12, 2015




Deliv Acquires NYC Same-Day Provider Zipments

Crowdsourced same-day delivery provider Deliv is continuing its market expansion plans by acquiring New York same-day company Zipments. In June it acquired Chicago-based WeDeliver, and said it will continue to pursue deals for other market-specific providers.

With the acquisition, Deliv …

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In Must Reads, Operations & Fulfillment

field-&-stream-300

November 11, 2015




Field & Stream Launches its First-Ever Ecommerce Site

Field & Stream stores, an outdoor specialty brand owned and operated by leading omnichannel retailer DICK’S Sporting Goods, announced today that outdoor enthusiasts can now access and purchase an extensive array of the latest outdoor equipment, apparel and accessories online …

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In Ecommerce, News

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

December 12, 2014




3 Barriers to Omnichannel Success

With the advancement of technology and the change in consumer shopping habits, the current wave in retail is riding swiftly towards omnichannel. This has caused a disruption in the retail industry, much like earlier introductions of the modern department store …

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In Blog, Ecommerce

HolidayPic-300

November 9, 2015




How Customer Feedback Can Make or Break Your Black Friday

It’s almost upon us—the most lucrative day of the year for many retailers. Black Friday is a competitive, high-stakes game. Embracing customer feedback to provide a consistent omnichannel experience gives retailers the edge to win big during this …

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In Blog, Engagement

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

December 8, 2014




How Omnichannel Can Fail at the Brick and Mortar Level

If you consider the entire month of November the holiday season, then (as a customer) I’ve had three instances of omnichannel fails this holiday season. And all three fails were at the brick and mortar level.

Here’s the quick rundown:

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In Blog, customer experience

Growing Global 2015, Alibaba.com, Tmall, Taobao, ecommerce, global ecommerce, cross-border ecommerce

November 5, 2015




Alibaba is Ready For Singles Day 2015… Are You?

Alibaba Group is hoping all the omnichannel initiatives it plans to launch on Singles Day will help it make last year’s $9.3 billion look like chump change. Alibaba will use the 11.11 Global Shopping Festival to launch a new series of initiatives …

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In cross-border, Ecommerce

omnichannel-ecommerce-cloud-close-up-300

November 30, 2014




What New Omnichannel Trends Really Mean for Customers

Remember when retailers were scared of their online competitors? While talk of customer showrooming and digital detraction are still big, there is a totally opposite trend happening. Retailers who once only sold online are building stores for customers to visit …

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In Blog, customer experience

global ecommerce

November 1, 2015




SMS Engagement Can Amplify Mobile Results For Merchants

Brands, marketers and merchants are continuously looking for ways to engage their customers through the use of apps. It’s not hard to arrive at this conclusion when you consider how people use their smartphones. When you look beyond calling, …

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In Blog, Marketing

free shipping, ecommerce fulfillment, Pitney Bowes, same-day delivery, consumer survey, holiday shopping season, 2015 holiday shopping

November 1, 2015




3 Holiday Retail Trends and 1 Keyword: Marketplaces

It’s crunch time. Near and far, merchants are busy preparing to roll out their holiday shopping strategies across multiple channels.

In 2015, we have seen new marketplaces, increased loyalty, and additional membership opportunities. We have also witnessed marketplaces shift their …

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In Ecommerce, marketplaces

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