ecommerce returns

March 15, 2016




Growth in Ecommerce Returns Will Drive Facilities Demand

A new report from CBRE has found that the rapid growth in ecommerce returns is creating future demand for new or expanded facilities, even strategically located “quick response” operations near demand centers dedicated to handling reverse logistics.

“We think in …

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In Ecommerce, Fulfillment

Vermont Country Store

March 15, 2016




Training Agents to Reflect the Brand at Vermont Country Store

At Vermont Country Store, agent training goes beyond the standard product knowledge to ensuring that reps see themselves as brand ambassadors, and treat each person they interact with like they were family.

In this video interview, Kara Soulia, director of …

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In Contact Center, customer experience

omnichannel fulfillment

March 15, 2016




Ecommerce Return Rates Continue to Climb

Ecommerce and direct-to-customer companies are continuing to grapple with higher return rates, and how to address them in terms of logistics as well as capturing maximum value for the inbound goods.

The growth in ecommerce sales continues to drive a …

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In Ecommerce, mcm-outlook

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

April 15, 2015




Omnichannel Efforts Increasing, but Not Profitable

A new JDA study reveals an enormous amount of money, energy and time retailers and consumer goods manufacturers are spending to improve their omnichannel sales capabilities.

While this may not be surprising given the current business environment, the report, prepared …

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In News, Omnichannel

omnichannel fulfillment

March 14, 2016




Amazon Effect Still a Major Driver in DTC, Ecommerce Operations

The effect of Amazon on the direct-to-customer and ecommerce landscape, and the changing customer expectations it has helped to engender, continue to be a major factor as seen in the ripples throughout the world of operations and fulfillment, judging by …

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In Fulfillment, fulfillment

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

April 7, 2015




Getting Stores and Distribution Centers on the Same Omnichannel Track

As more retailers are going omnichannel to address the “anywhere, anytime, anyhow” expectations of mobile and digital-savvy consumers, there are a lot of moving pieces to address to achieve success.

What needs to happen from a platform and process standpoint – …

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In inventory management, Omnichannel

the-week-that-was-300

March 10, 2016




Week in Review: Amazon As Expected Buys Into Air Freight

Ending months of speculation, Amazon announced it has leased 20 Boeing 767 cargo jets from Air Transport Services Group Inc., while at the same time taking a 20% stake in the Wilmington, OH-based company. That is where Amazon has reportedly been running air …

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In Data & Analytics, Ecommerce

omnichannel fulfillment

March 9, 2016




Do International Payment Offerings Make You a Global Merchant?

Less than half (41.9%) of merchants who took the MCM Outlook 2016 survey said their ecommerce sites are set up for global business. And 37.8% of those who say their ecommerce sites are set up from global business say it’s because they have …

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In Blog, cross-border

USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

March 4, 2016




Developing New Sales Strategies in a Customer Driven World

We are in the middle of rapid change; accelerating business, ubiquitous information, digitalization of our tools, and evolving relationships both inside and out of our company. Sales cycles are dramatically shorter, competition greater, and unless we shift the way we …

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In Blog, customer experience

the-week-that-was-300

March 4, 2016




Week in Review: Wayfair Just Had the Best. Week. Ever.

Is there anything Wayfair LLC didn’t do this past week? Last Thursday, during its fourth-quarter earnings call, CEO Niraj Shah said Wayfair’s direct business grew 98% to $686 million in the quarter, and that its customer base grew 67% to 5.4 million.

On the …

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In Data & Analytics, Ecommerce

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