May 26, 2015

Olapic Announces Strategic Partnership with Listrak

Olapic, the visual marketing and commerce platform for collecting, curating and showcasing consumer-generated photos, today announced a strategic partnership and integration with Listrak, an omnichannel digital marketing retail platform that provides email personalization and retargeting specifically tailored for retailers. The …


In Ecommerce, IRCE 2015

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon,

August 18, 2014

How to Organize and Execute Omnichannel Strategies

Retailers are finding various ways to address the issues that surround the “multichannel problem” and executing the omnichannel experience that best fits the consumer.

In a panel discussion at eTail East 2014, Jessica Coogan, online marketing director for The Container Store, …


In Ecommerce, Must Reads

back orders, Operations and Fulfillment, retail, omnichannel, ecommerce orders, ecommerce

May 20, 2015

The High Cost of Back Orders

How are backorders affecting your profitability?
From our consulting work with clients to improve their merchandise planning, forecasting and management processes and systems, we’ve seen a range of costs over 15 years to be between $7 and $12 for each unit that …


In Blog, Customer Service

May 18, 2015

NetSuite To Showcase The Power Of A Seamless Customer Experience At IRCE 2015

SAN MATEO, Calif., May 18, 2015 /PRNewswire/ – NetSuite Inc. (NYSE: N), the industry’s leading provider of cloud-based financials /ERP and omnichannel commerce software suites, today announced its participation at the annual Internet Retailer Conference and Exhibition (IRCE), taking place June 2-5 …


In IRCE 2015

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

May 14, 2015

Macy’s Says Several Adverse Factors Caused Q1 Sales Dip

Fewer sales from international tourists due to the strong dollar, growing pains in omnichannel, bad winter weather, the West coast port strike and lower-than-expected general merchandise, apparel and furniture sales all acted as a drag on Macy’s sales and …


In News, Omnichannel

BCBGMAXAZRIA, BCBG, BCBG Max Azria, Operations Summit 2015, Innotrac, SmartHub, shipping and delivery, Operations and Fulfillment, customer experience, Excellent in Customer Experience Awards

May 11, 2015

BCBG Max Azria Group on Fulfillment Excellence

Alex Golshan, vice president of omnichannel and global ecommerce for BCBG Max Azria Group, talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company excels at delivering a high-touch fulfillment experience that is in line with a …


In customer experience, Operations & Fulfillment


July 23, 2014

Families Following an Omnichannel Back-to-School Shopping Path

Baynote, a provider of personalized customer experience solutions, today revealed the results from its back-to-school shopping survey, conducted in partnership with the e-tailing group.

What they discovered is that consumers are taking advantage of all the options offered to them …


In Infographics, Must Reads

Amazon, Operations Summit 2015, FedEx, FedEx Services, Shepler's Western Store, S&S Worldwide, iHerb, same-day delivery, next-day delivery, Operations and Fulfillment, shipping and delivery, Warehouse/Distribution Center, distribution center, fulfillment center

May 7, 2015

Merchants Address Fast Delivery Demands

While so much attention is being paid to same-day and next-day delivery, members of a merchant panel at the recent Operations Summit in Louisville, KY said while they do all they can to decrease time-to-customer, instant (fulfillment) gratification isn’t …


In customer experience, Fulfillment

Growing Global 2015,, Tmall, Taobao, ecommerce, global ecommerce, cross-border ecommerce

May 7, 2015

Alibaba Group Replaces CEO

Daniel Zhang, currently Chief Operating Officer of Alibaba Group, will become CEO of Alibaba Group, effective May 10. Zhang will replace Jonathan Lu, who will remain on Alibaba Group’s board of directors as Vice Chairman.

Zhang has been with Alibaba Group …


In Global, News

Forklift at dock

May 4, 2015

O+F Advisor Distribution Center Roundup, May 4, 2015

Here is a listing of recently announced expansions, additions and closures in retail distribution and fulfillment centers:

Outdoor retailer REI plans to open a third distribution center in Goodyear, AZ, which will service 40 of the company’s 140 U.S. stores …


In Fulfillment, News

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