jcpenney-new-logo-300

May 16, 2014




JCPenney Online Sales are Growing Faster than Amazon

Is JCPenney.com growing at a faster pace than Amazon.com? Not really. But based on its new sales reporting methodology, its online sales are growing at a faster pace than Amazon.

JCPenney said May 15 that its comparable store sales …

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In Ecommerce, Executive

nordstrom-300

May 17, 2014




Nordstrom’s Ecommerce Sales Rose Faster than Amazon.com

Nordstrom’s direct net sales increased 33% in the first quarter, driven by expanded merchandise selection and ongoing technology investments to enhance the online experience, the department store chain announced on May 15.

Nordstrom’s ecommerce sales are rising at a faster pace than …

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In Ecommerce, Executive

Amazon, Amazon.com, Amazon Marketplace, marketplace, online marketplace, Marketplaces, ecommerce, ecommerce platforms, fulfillment, Fulfillment By Amazon, Shipping/Delivery, shipping, packaging

May 18, 2014




Is Amazon’s Reign as Ecommerce King Over?

Walmart, JCPenney and Nordstrom all reported faster year-over-year ecommerce growth than Amazon for its respective first quarters. But does that mean Amazon’s reign on ecommerce is coming to an end?

No.

Not at all.

But earlier this month, CBS News …

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In Blog

May 19, 2014




Is Ship-from-store the Last Stand in the War on Amazon?

It’s hard to compete with Amazon Prime and is free two-day shipping, and few retailers have the customer base or the deep pockets to develop competitive programs.

One thing merchants are doing to take on Amazon is to implement …

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In Blog

gap-inc-300

May 23, 2014




Gap Inc. Reports Increase In Online Sales for First Quarter

Gap Inc. reported an increase of 13% in online net sales  to $575 million on top of last year’s 27% increase, according to a press release. The company continues its progress toward bridging the growing digital world with its physical stores.

The …

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In Ecommerce, Global

HolidayPic-300

May 23, 2014




Why Early Preparation is Key to E-commerce Success This Holiday Season

The holiday rush for e-commerce shoppers is still months away, but e-retailers are already outlining and executing marketing strategies for 2014’s digitized shopping season. According to research from comScore, mobile commerce’s year-on-year growth rate jumped to 24 percent between 2012 and 2013, …

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In Ecommerce, Mobile

omnichannel-strategy-300

May 27, 2014




One-to-One Takes On a Whole New Meaning

Many people were talking about how to take one-to-one conversations to a whole new level at the recent IBM Smarter Commerce Event in Tampa.

For years, technology has enabled customer communication to be more personalized.  But finally, I’m seeing …

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In Blog, eCommerce

ecommerce, ecommerce security, credit cards, credit card payments, online security, data security, PCI, Payment Card Industry, payment card data, PCI standards, online payments

May 28, 2014




This is What Happens to Card Data on a Mobile Reader

With mobile card readers and the advent of point-to-point encryption, merchants don’t have to think twice about where and when they’re swiping a credit card. Mobile POS technology has blown the doors wide open for merchants of all …

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In Must Reads, Payment

handshake

May 27, 2014




Why Customer Service and Distribution Go Hand-in-Hand

We know that merchants are breaking down silos to allow their customers a unified, omnichannel experience. But what’s going on behind the scenes?

While marketing and customer service clearly go hand-in-hand, the bridge between the contact center and order fulfillment …

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In Contact Center, Operations & Fulfillment

ecommerce, ecommerce platforms, Order Management Systems, order management, distribution center, Operations and Fulfillment, omnichannel, omnichannel fulfillment, omnichannel strategy

June 3, 2014




Seven Ways to Merge the Physical and Digital with Order Management

In today’s omnichannel world, tech-savvy consumers no longer differentiate between online and in-store experiences. They want convenience – to shop whenever and however they please, through any channel — and they want a great experience every time.

To attract and retain …

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In Cross Channel, Ecommerce

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