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April 19, 2014




4 Steps to Make the Most of your Mobile Strategies

There was a time when the concept of a cellphone was cutting edge. That time may very well have been a moment to connect the dots for Steve Jobs and other mobile device revolution pioneers.

Mobile devices are now officially …

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In Ecommerce, Marketing

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April 19, 2014




Levi Strauss Hires Walmart’s Rosen to Head Global Ecommerce

[caption id="attachment_46721" align="alignright" width="159"] Marc Rosen is leaving Walmart to head up Levi Strauss & Co.’s global strategy.[/caption]

Levi Strauss & Co. has announced that Marc Rosen will join the company as executive vice president and president of …

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In Ecommerce, Executive

Warehouse/Distribution Center, distribution center, distribution centers, Shipping/Delivery, shipping, Operations and Fulfillment, Operations Management, Amazon, Gap, The Gap, Trader Joe's, Lindt, Hobby Lobby, Benjamin Moore

August 1, 2013




Omnichannel Fulfillment Is Here To Stay

When it comes to various shipping options for the larger merchant, ship-from-store is not just a passing trend, according to Manish Chowdhary,  founder and CEO of GoECart.

These larger merchants, because of the heavy footprint they have with physical stores …

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In Cross Channel, Inventory

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July 31, 2013




Delivering the Omnichannel Promise This Holiday Season

What is the best way to reach and secure the anytime, anywhere consumer this holiday season?  According to Branden Jenkins, general manager of etail and retail for NetSuite,  the answer is omnichannel.

During a recent one-on-one interview with Multichannel Merchant, …

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In Cross Channel, Ecommerce

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April 16, 2014




The Contact Center Is Your Customer Service Gateway

Quite possibly, your contact center is your company’s unsung hero.

How are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey, which was fielded from Feb. 10 to March 10 …

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In Contact Center, MCM Outlook 2014

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July 26, 2013




Merchants See Increased Satisfication with Omnichannel Fulfillment

Ecommerce has now become synonymous with omnichannel. While merchants are focusing their retail efforts on social, mobile and email, the real effort should be on a variety of fulfillment options, according to a new whitepaper by Innotrac.

A quick Google …

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In Cross Channel, Inventory

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April 14, 2014




Operations Executives Cope With Growing Complexity

As they get ready for Multichannel Merchant’s 2014 Operations Summit, taking place at the J.W. Marriott in Indianapolis April 22-24, one thing merchants and vendors agree upon is that direct-to-customer operations have become more complex, and important, than ever …

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In Operations Summit 2014

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April 14, 2014




What You Have Told Us – The State of Operations 2014

What is Amazon’s effect on direct-to customer merchants? Will shippers and carriers be on the same page in holiday 2014? What metrics matter in the contact center? What omnichannel paths are merchants taking to keep up with the always-connected customer?

These …

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In MCM Outlook 2014, mcm-outlook

April 14, 2014




“It’s Hard” Sums Up the Role of Operations

“It’s Hard” was a song by “The Who,” and many of us are singing that tune when it comes to the complexities of operations in our present day omnichannel global ecommerce industry.

While business is growing, meeting the growing …

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In Operations Summit 2014

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April 14, 2014




Meet Our New Exhibitors at Operations Summit!

Operations Summit is less than a week away and all of us here at Multichannel Merchant couldn’t be more excited about this!  This year we welcome several new exhibitors ranging in a variety of categories relating to warehousing, shipping …

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In Operations Summit 2014

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