September 1, 2000




LEAP, CLICK, SHIP

In his popular book The Fifth Discipline, business management guru Peter Senge describes what he calls the “Parable of the Boiled Frog.” If you drop a frog in boiling water, it will try to leap out. If, instead, you place …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

September 1, 2000




Deluxe assortment

How does the expansion of Internet-based sales alter the picture of payment processing?
It’s a money-colored thing Remember when you were a kid and you needed only the smallest box of crayons to fill in simple line drawings at school? …

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In CRM, Inventory

February 1, 2001




I. Bits: FOOFOO, WE HARDLY KNEW YE

As this is the first issue of the new year, we decided to honor those companies featured in I.Merchant articles last year that did not survive long enough to usher in 2001:
BizBuyer.com, b-to-b reverse-auction marketplace (“Ask the Experts,” …

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In News

February 1, 2001




full speed ahead

Superman’s outfit was cool, but it must have cost him a bundle. Besides, do you really need material handlers who can leap over tall buildings with a single bound? A more realistic expectation is that they rev up productivity in …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

August 1, 2000




Mailers: USPS overstates contingency needs

How much of a contingency budget is too much? That question was at the heart of recent testimony in the current postal rate case.
In testimony filed in June, cosponsored by nine industry associations and four large mailers, postal consultant …

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In News

August 1, 2000




LEGISLATIVE ROUNDUP: No news is good news

Little action on bills expected for rest of year
Few, if any, bills are expected to reach the House or Senate floors in the final months of the 106th Congress. “It appears that none of the privacy bills or other …

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In News

January 1, 2001




CASE STUDY: ROSS-SIMONS

Coordination, Not Integration… Not Yet, Anyway With 11 stores, a four-year-old Website, and an annual catalog circulation of about 70 million, jewelry, gifts, and tabletop items marketer Ross-Simons is working hard to maximize the synergies of its multiple channels – at least …

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In Channel Integration, News

January 1, 2001




InStyle Catalog Already Out

While cataloger Williams-Sonoma took the plunge into magazine publishing with the recent launch of Taste, fashion and entertainment magazine InStyle launched a catalog. But if you were not among the 750,000 people who received the 42-page book in October, you’re out …

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In News

January 1, 2001




The More Things Change

Historically, the direct-to-customer fulfillment industry has tended to view the outsourcing of fulfillment operations as unacceptable. That attitude is rapidly changing as the third-party fulfillment (3PF) services marketplace is transformed, largely by e-commerce. 3PFs now represent a viable operating alternative …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

January 1, 2001




Catalogs on TV

For holiday 1999, many pure-play e-commerce marketers with capital to burn spent lavishly on TV commercials touting the convenience and “coolness” of online shopping. But holiday 2000 saw such catalogers as CDW Computer Centers, J.C. Penney, Talbots, and Victoria’s Secret promoting …

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In News

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