March 2, 2002




Lillian Vernon’s new role

(Direct Newsline) Lillian Vernon may be stepping down as CEO from the company she founded in 1951, but she will still be active in determining its direction. Her new focus will include overseeing an outside firm’s efforts to create merchandising …

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In News

March 1, 2002




Fingerhut’s Fate

Federated Department Stores’ decision to rid itself of its Fingerhut subsidiary didn’t surprise most industry observers. After all, Federated had been reevaluating its ownership of Minnetonka, MN-based Fingerhut since 2000, little more than a year after its March 1999 acquisition of the …

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In News

March 1, 2002




Vanilla Days

Three components are crucial to defining requirements for a new software application: 1) documenting existing processes; 2) assessing the functionality of existing software; and 3) assessing current and future needs.
In any software selection undertaking, present conditions should serve as the point of …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

February 1, 2002




Lists and Prospecting: Prospecting by Association

Although direct response lists remain the best prospecting sources for most catalogers, some mailers seek to expand their universe of names by renting lists of trade associations and enthusiast groups. But since these files may lack the demographic and purchasing …

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In News

February 1, 2002




Sugar & Spice

But is everything nice? Your multichannel customer service offerings need to be as splendidly complete and as thoroughly organized as Wolfgang Puck’s spice racks. Any collection of seasonings belonging to a world-famous chef would never be without basil, paprika, and …

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In Channel Integration, CRM

February 1, 2002




Slim, Fast

Few of us can remember the number of times we’ve resolved to lose weight, or the number of times we’ve gone off a diet. For companies, however, the current recession offers no choice. All excess fat must come off — now.

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

January 28, 2002




Sound Bytes

O&F: What happened to precipitate the demise of third-party logistics providers such as JCP Logistics, who fulfilled their own products as well as products for other companies?
Lee: Historically, you have to go back and look at the direct …

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In multichannelmerchant.com/opsandfulfillment/news

January 1, 2002




FAO Acquisition Rounds Out Right Start

At first glance, it looks like a case of the tail wagging — or buying — the dog. The Right Start, a $65 million children’s products cataloger/retailer, on Nov. 19 agreed to buy $150 million toys cataloger/retailer FAO Schwarz from Amsterdam-based retailer Vendex …

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In News

December 1, 2001




Reverse Gear

A company may outsource all or a portion of its operations. Typically, a firm that chooses to outsource the fulfillment portion of its business does so for that entire function — receiving, storage, pick/pack, shipment, and returns processing. Recently however, …

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In B2B, Opsandfulfillment_warehouse-20-03-2013

December 1, 2001




Mergers & Acquisitions: Consumer Deals Melt Away in Summer Heat

As was the case with sales and earnings figures, mergers and acquisitions activity within the catalog and online marketing industry slumped during July, August, and September — especially among consumer print catalogers. Last year, 63% of the industry deals consumated in the …

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In News

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