May 1, 2002




NEW DOG OLD TRiCK

You can applaud the skill of a prestidigitator even if you suspect that his act is all done with mirrors. But in a tough economy, when time and money are still the only game in town, the new efficiencies that …

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In Inventory, Shipping/Delivery

May 1, 2002




Operations Roundtable: The Back End Takes a Front Seat

In February, Catalog Age met in Richmond, VA, with nine catalog operations executives. Some worked at large, multititle mailers, others at small companies barely out of the start-up stage. But they all had plenty to say about staffing, cutting costs, …

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In Channel Integration, Shipping/Delivery

May 1, 2002




Wine With Everything

When you’re stuck with a lemon, you make lemonade, but what do you do with sour grapes? Make wine, of course. When a merger between two Web-based wine sellers collapsed, it fermented the birth of a third-party logistics provider that …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

May 1, 2002




safety net

Don’t look down. Shipping freight these days can seem more like walking a tightrope than driving a highway or following an air route. In the second half of 2002 shippers will continue to face many challenges: increased security concerns, an expected …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

April 30, 2002




Live from Government Affairs Conference: new privacy threats

(Direct Newsline) Washington–The privacy “bill of the hour” is a major issue for direct marketers, said H. Robert Wientzen, CEO of the Direct Marketing Association, speaking April 30 at the DMA’s 2002 Government Affairs Conference here.
The bill, a sweeping online privacy …

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In News

April 29, 2002




Live from NCOF: Recruiting Seasonal Employees: The Lands’ End Way

Recruiting and retaining seasonal employees is a common challenge for marketers, especially for Dodgeville, WI-based Lands’ End. The general merchandise cataloger depends on the influx of more than 2,000 seasonal employees to help it through the fourth quarter when it does 40% …

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In multichannelmerchant.com/opsandfulfillment/news

April 25, 2002




USPS to Congress: You owe us $900 million

(Direct Newsline) The financially ailing U.S. Postal Service has renewed a request that Congress pay off a debt of more than $900 million to help it end fiscal 2003 in the black.
The debt stems from the Revenue Foregone Reform Act …

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In News

June 3, 2003




Live from DMDNY: Web Big Influence on Tech Spending

(Direct) New York–Small and midsize businesses (SMBs) are avid buyers of technology products, according to a new study released by Harte-Hanks Inc. at the DMDNY show. Some 72% of those surveyed are planning “significant” technology purchases (exceeding $5,000 per site) in the …

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In News

June 1, 2003




B-to-B Still Waiting for Its Turnaround

Consumer spending may be picking up. But not so capital spending in most business sectors. According to Investor’s Business Daily, nonresidential fixed investment, a key indicator of capital spending, was down 4.2% in the first quarter of 2003.
And most analysts believe …

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In CRM, News

June 1, 2003




The Big App

The minute she walked into my office, I knew she was trouble. Trouble, with a capital T, and that rhymes with C, and that stands for CRM.
Before I even had a chance to ask her to sit, she helped …

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In Contact Center, CRM

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