Google’s Shopping Actions Ties Together Ecommerce Across Platforms

| Daniela Forte

Google’s new Shopping Actions lets consumers order products across all of its platforms including voice assistant, YouTube, Google Maps and Gmail. See which major retailers are partnering with Google and how it will change the shopping experience for customers.

MCM O+F Advisor 3-28-18

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 3/28/2018 Another Great Ecommerce Operations Summit on Tap Next Week It’s hard to believe, but Ecommerce Operations Summit is upon … Continue Reading →

How Mobile Plays a Major Role in Best Buy’s Omnichannel Experience

| Daniela Forte

Considered a leader in omnichannel in the retail industry, Best Buy is using mobile technology to strengthen its omnichannel capabilities to provide an exceptional customer experience across all touchpoints. Discover how mobile is making a difference with the way Best Buy is connecting with its customers.

MCM Week in review 3/23/18

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 3/23/2018 FedEx Office Opening Branches in 500 Walmart Stores Walmart will open FedEx Office branches in … Continue Reading →

Abercrombie & Fitch on Omnichannel Order Sourcing Best Practices

| Mike O'Brien

In an omnichannel world where fulfillment has become an increasingly complex proposition, order sourcing is a critical success factor for any merchant organization. Alex Volakis, senior omnichannel strategy analyst with Abercrombie & Fitch, provides key insights into the tools, processes and practices that help the company optimize its sourcing strategy in the latest MCM CommerceChat podcast.

MCM O+F Advisor 3-21-18

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 3/21/2018 DHL eCommerce Launches Same-Day Service in the U.S. Going head-to-head with UPS and FedEx, which have owned the domestic … Continue Reading →

Toys R Us to Close All U.S. Stores

| Daniela Forte

Toys R Us announced it is closing or selling all of its more than 800 stores across the U.S. CNBC reported that the company is working out a plan to save at least 200 stores from going dark if it can find a buyer. Here is what caused the demise of yet another big-box retailer.

Re-Establishing IT Principles in a Unified Commerce World

| Rick Amari

Retailers need to not only reinvent their strategy to meet consumer expectations, but have to reconcile and implement new technology to meet the demands of unified commerce. Here are steps they can take to create a roadmap for connecting legacy and new technology that drives an effective unified commerce approach.