June 1, 2003




B-to-B Still Waiting for Its Turnaround

Consumer spending may be picking up. But not so capital spending in most business sectors. According to Investor’s Business Daily, nonresidential fixed investment, a key indicator of capital spending, was down 4.2% in the first quarter of 2003.
And most analysts believe …

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In CRM, News

June 1, 2003




The Big App

The minute she walked into my office, I knew she was trouble. Trouble, with a capital T, and that rhymes with C, and that stands for CRM.
Before I even had a chance to ask her to sit, she helped …

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In Contact Center, CRM

June 1, 2003




Catalog Merchandise: Of Wabi Sabi and Granny’s Fabrics

After meandering through the spring 2003 merchandise trade shows, I’ve decided not to bother dwelling on the dismal state of the economy and the effects of this downturn on show attendance and on trends in general. Instead, I’m going to stay …

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In News

April 1, 2002




Out of Style

If you were stranded on a desert island for years, would you be clad in the trendiest togs when the rescue ship finally found you? Of course not. Similarly, if your IT department has been a world into itself, the …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

April 1, 2002




great expectations

A woman goes online to order a pair of black pumps. She enters “women’s shoes” into the search engine and chooses a site well-known in ladies’ fashion circles. (To protect the guilty, I will not name the company.) Employed at …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

April 1, 2002




Sign on the Cyber Line

When the Electronic Signatures in Global and National Commerce Act (E-Sign) became law in October 2000, it gave contracts with an electronic signature the same legal weight as those signed in ink. It also led many Internet experts to believe that …

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In Uncategorized

April 1, 2002




Market Sector Report: Pet Mailers Mark Their Territory

More than 63 million U.S. households have pets — up 2% from 1998, according to the American Pet Products Manufacturers Association. And if it’s true that U.S. consumers gravitate toward cuddly things such as kittens and puppies during political and economic crises, …

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In News

April 1, 2002




A Passage to India

Should you move your call center off shore? As with any business decision, it comes down to weighing risk and reward. On the reward side, the advantage of using an overseas call center is the same as importing goods from …

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In Contact Center, Opsandfulfillment_warehouse-20-03-2013

March 26, 2002




Consumer confidence surges in March

The Conference Board reports that consumer confidence surged from a February index of 95.0 to 110.2 for March. The Present Situation index rose from 96.4 in February to 111.5 in March, while the Expectations index jumped from 94.0 to 109.3. The Consumer Confidence Survey is based …

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In News

May 20, 2003




Library Supplier Demco Buys Rival Gaylord

Longtime rivals in the library-supplies market, Demco and Gaylord Direct are now part of the same company. On May 19, Madison, WI-based Demco bought Gaylord for an undisclosed amount. Because the two companies have longstanding brand-name recognition, Demco plans to continue …

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