MCM The Week In Review 3-3-17

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 3/3/2017 BCBG Max Azria Group Files for Chapter 11 BCBG Max Azria Group became the latest … Continue Reading →

MCM O+F Advisor 3/1/17

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 03/01/2017 L.L Bean on Creating Excellence in Brand Communication What does it take to create excellence in brand communication? L.L. … Continue Reading →

UPS Tests Drone Delivery in Florida

| Mike O'Brien

UPS recently conducted a successful drone delivery test to a home in a rural area outside Tampa, FL, launching it from the top of a delivery truck. The drone was from electric truck and drone developer Workhorse Group. See what other drone projects UPS has in the works, how it is working with the FAA and how it sees the future of drone delivery.

Customer Experience a Key Aspect of Retail Supply Chain Operations

| MCM staff

Retailers are having a hard time updating their supply chain systems and technologies to keep up with the new reality of heightened customer expectations in an era of digital disruption but are feeling increased pressure to do so quickly, according to a new survey from Convey.

The Perfect Customer Order Demands Perfect Execution

| Allison Manetakis

To execute the perfect customer order, your order management solution must deliver what customers now expect – the omnichannel experience of buy anywhere, fulfill anywhere and return anywhere. Otherwise, they’ll quickly find somewhere else where they can get that experience.

MCM O+F Advisor 2/22/17

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 2/22/2017 5 Surefire Ways to Improve Your Customer Service You expend big sums of money to launch websites, acquire customers, … Continue Reading →

Ecommerce Drives Booming Canadian Warehouse Market

| Mike O'Brien

Pure Industrial Real Estate Trust, with FedEx and Best Buy as clients, said ecommerce will make up 50% of its Canadian warehouses, up from 30% today. See what other plans the company has, including wooing Amazon as a client north of the border.

Achieving Intelligent Omnichannel Order Allocation

| Allison Manetakis

Intelligent omnichannel order allocation allows you to make smarter order fulfillment decisions. With real-time inventory visibility across warehouses, stores and 3PLs, you can dynamically set up and apply business rules to automate processes, reduce costs, speed delivery or combine a number of factors to profitably meet customer expectations.

MCM O+F Advisor 2/15/17

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 2/15/2017 New FedEx Fulfillment Service Targets SMB Market FedEx Supply Chain, rebranded from the company’s 2016 acquisition of Genco, is … Continue Reading →

New FedEx Fulfillment Service Targets SMB Market

| Mike O'Brien

FedEx Supply Chain, rebranded from the company’s 2016 acquisition of Genco, is rolling out FedEx Fulfillment, a solution that provides a full suite of warehouse, inventory management and delivery services for small- to medium-sized businesses that is directly competitive with Fulfillment by Amazon (FBA).