March 1, 2001




MULTIPLE CHANNELS ONE SYSTEM

Here’s how to pinpoint the software and systems that will help you coordinate customers, orders, and inventory across all sales channels
In the good old days prior to e-commerce, companies that had both catalog and retail divisions almost always kept …

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In Channel Integration, News

March 1, 2001




The Sobering Realities of Selling Wine Online

They say two businesses that do well in hard times are bars and liquor stores. But that rule apparently doesn’t apply in cyberspace.
Online alcohol seller Drinks.com closed its doors in November; competitors Send.com and Liquor.com shut …

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In Uncategorized

March 1, 2001




Ernie Schell on Systems

Don’t expect everyone to describe the same ‘elephant’
Ninety-nine Percent Tedium
One of the most challenging projects for any systems manager at a direct commerce company is selecting and implementing a new system for customer service, order processing, and fulfillment. …

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In Uncategorized

March 1, 2001




SPOTLIGHT ON…

Levenger: Fulfilling More Than Slappers “Reading tools” marketer Levenger operates its 180,000-sq.-ft. distribution center, its store, its corporate offices, and its catalog all on one site in Delray Beach, FL. The warehouse handles two types of merchandise: “slapper” product, …

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In Uncategorized

March 1, 2001




Lew Waddey on Outsourcing

It’s difficult to provide a bidder with too much information
Poor service is the inevitable result if you fail to take the time to manage the third-party fulfillment (3PF) selection process properly
How much time is enough? Most 3PF providers …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

March 1, 2001




MANY (unhappy) RETURNS

Ever think trying to return something to an online retailer is just not worth the trouble? You’re not alone. In a recent survey by PricewaterhouseCoopers, four out of ten shoppers wanted to return a product they had bought on the …

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In Opsandfulfillment_warehouse-20-03-2013, Returns

March 1, 2001




Global Gifts Niche Emerges in Print

It is a small world after all: Two catalogs selling gifts made by artisans throughout the world recently debuted.
Eziba.com dropped its first catalog in October 2000; Novica.com launched its print book a month later. Both companies started as …

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In News

March 1, 2001




Cyber Patrol

What are your employees most likely to do when no one’s looking?
Surf porn sites on the Web Send chain e-mails to co-workers Make personal long-distance calls
Answer: None of the above. Today, it’s just as likely that they’re infiltrating …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

March 1, 2001




Operations & Management: Spotlight On…Levenger

“Reading tools” marketer Levenger operates its 180,000-sq.-ft. distribution center, its store, its corporate offices, and its catalog all on one site in Delray Beach, FL. The warehouse handles two types of merchandise: “slapper” product, which is ready to sell, …

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In News

March 1, 2001




Good & Plenty

An effective way to trigger a replenishment is when pick slot inventory falls below a preset minimum.
What is the hardest item to pick in your warehouse? That huge, heavy crate in the far corner? The cartons on the very …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

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