September 1, 2001




Delia’s Growth Strategy, Take Two

Like the teenage girls it targets, apparel marketer Delia’s has suffered from growing pains. But after expanding beyond its core brand (acquiring soccer gear cataloger TSI Soccer in December 1997; buying children’s apparel title Storybook Heirlooms in September 1998; growing a network …

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In News

September 1, 2001




Working Gear

Measurements are the lifeblood of all successful direct-to-customer businesses. Knowing what data to measure, what analytical tools to use, and then using them to do things that require statistical sophistication is a tough challenge.
To these challenges we must now …

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In Channel Integration, CRM

August 20, 2001




Miles Kimball ‘Suspends’ Exposures Home

Oshkosh, WI—Being in the crafts, novelties, stationery, photo album, and picture frame businesses is one thing. Being in the furniture business is a whole other matter, as multititle mailer Miles Kimball has found. Calling its Exposures Home business “a …

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In News

August 14, 2001




Financial Reports: Penney, School Specialty, Hanover

General merchandise cataloger/retailer J. C. Penney (NYSE: JCP) reported a net loss of $69.0 million for the quarter ended June 28, a dramatic reversal from its profit of $23.0 million a year ago. Total retail sales, including the catalogs and department stores, …

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In News

August 1, 2001




Siren Song

In May of this year, The New York Times Magazine ran an article about the ruins of the New Economy. Titled “The Day After,” the story mourned the demise of dot-com paraphernalia. Computer monitors, hard drives, and keyboards, brave vanguards …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

August 1, 2001




Last Tangle in Paris

If you’re fulfilling orders from outside the U.S., you’re in for the trip of a lifetime. Pack this guide to dealing with the snarls of red tape, exorbitant shipping costs, and postal snafus that await you
Mail-order merchants shipping …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

August 1, 2001




CATALOG AGE Top 10: Pet Supplies Catalogers

The dog days of August inspired us to look into the leading pet supplies catalogs. (While we’re at it, it’s also a good time to inspect Fido and Fluffy for ticks.)
PetSmart Drs. Foster & Smith New England Serum Co. (primarily …

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In News

August 1, 2001




Short Takes: Ordinary People

It’s perfectly OK to be average — unless, it seems, you’re looking for a job in a warehouse. Preliminary results of a study conducted by Miami University and the Warehousing Education and Research Council (WERC) show that 76% of 50 private warehouses surveyed …

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In Uncategorized

August 1, 2001




Operations and Management: Back on the Shelves

When a customer returns a product, the best-case scenario is getting the item back into stock and selling it to someone else. But you can’t restock a returned item that is torn, stained, broken, or otherwise damaged. If you have …

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In News

August 1, 2001




MIX MASTER

In addition to its 970,000-sq.-ft. distribution center, the Cornerstone facility includes a 350-seat call center and a 65,000-sq.-ft. retail store
By identifying vendor compliance as a corporate priority, Cornerstone achieved a 70% compliance rate in less than a year

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

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