November 1, 2001




Customer Care: A Super Duper Service Effort

Greenville, SC-based Super Duper Publications, which sells materials for speech therapists and teachers, has made the human touch a cornerstone of its business. Customer service representatives (CSRs) have instant computer access to customers’ buying histories and can talk to buyers …

More...

In News

October 29, 2001




At the DMA Annual: B-to-Bers Face More Than ‘Anthrax Anxiety’

Chicago–Anthrax in the mailstream is frightening enough, but how’s this for scary: According to an ongoing study by Scottsdale, AZ-based Database Marketing Associates, 72% of businesspeople have had at least one change made to their business address information in the past …

More...

In News

October 24, 2001




USPS Seeks Bailout from Congress

Stamford, CT—Two rate increases earlier this year and a third to follow next year apparently aren’t enough for the U.S. Postal Service to offset the cost of combating terrorist threats and the declining revenue. On Oct. 23, President …

More...

In News

October 15, 2001




On the Scene at the National Postal Forum: Postal Pros Debate Reform Needs

Denver—George Gould, legislative/political director for the National Association of Letter Carriers—the U.S. Postal Service’s second-largest union–urged mailers to learn from the past and work together to encourage postal reform.
“I was involved with drafting the 1970 …

More...

In News

October 3, 2001




Wyden in 11th-Hour Push to Broaden Internet Access Tax Ban

Washington—Sen. Ron Wyden (D-OR) introduced a bill on Oct. 2 that calls not only for a two-year extension of the Internet Tax Freedom Act but also for other e-commerce-related tax collection bans. The Internet Tax Freedom Act, which implemented a …

More...

In Uncategorized

November 1, 2002




Help Yourself

Has it struck you that personal service seems to be diminishing, if not outright disappearing? Companies rely more and more on tools like interactive voice response and other telephony advancements instead of on people. You call a company for the …

More...

In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

November 1, 2002




Easy Rider

Consider the “e.” Never, perhaps, has a single letter had such dramatic ups and downs in popularity and reputation. Not long ago, this fifth letter of the alphabet — once noted primarily as the back end of words like “the” and …

More...

In B2B, Contact Center

November 1, 2002




Into the Merch Mix

With the current economic climate inspiring a steady stream of layoffs and circulation cuts, there seems to be a lot more contraction than expansion in the catalog industry. Except when it comes to catalogers’ product lines.
Talbots, the venerable cataloger/…

More...

In News

October 1, 2001




The 3-D Customer

Everything is going digital. Just think of all the little computer chips that surround us — in our phones, TVs, CD players, watches, appliances, cash registers, even thermometers and blood pressure cuffs! Computerized “whatever” is standard in the United States today. …

More...

In Channel Integration, Contact Center

October 1, 2001




listings

NEW LISTS
MAIL ORDER GIFT BUYERS
The more than 3.4 million households in the Mail Order Gift Buyers file include consumers who have purchased gifts through catalogs or other mailed offerings.Cost: $70/MSelects: state, SCF, zip, age, income, gender, credit card, …

More...

In News

  1. 1
  2. ...
  3. 149
  4. 150
  5. 151
  6. 152
  7. 153
  8. 154
  9. 155
  10. ...
  11. 180