April 25, 2002




USPS to Congress: You owe us $900 million

(Direct Newsline) The financially ailing U.S. Postal Service has renewed a request that Congress pay off a debt of more than $900 million to help it end fiscal 2003 in the black.
The debt stems from the Revenue Foregone Reform Act …

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In News

July 1, 2003




Search Options

The complexities and myriad options of search marketing prevent most catalogers from taking full advantage of the tool. Those who have discovered the power of search marketing, however, are highly enthusiastic. “Partnering with all major players is a monumental challenge …

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In WEB CHANNEL: SEO/SEM

July 1, 2003




Demco Books Itself an Acquisition

Longtime rivals in the library-supplies market, Demco and Gaylord Direct are now part of the same company. Madison, WI-based Demco in May acquired Liverpool, NY-based Gaylord for an undisclosed amount.
Demco and Gaylord sell similar merchandise, such as book covers, …

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In News

July 1, 2003




on the DOUBLE

Picking is the most labor-intensive function in any fulfillment center. With cost cutting and labor reduction mandated by the tough economy, fulfillment managers must look closely at technologies that eliminate manual picking (and associated replenishment processes), or at least put …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

April 1, 2002




Out of Style

If you were stranded on a desert island for years, would you be clad in the trendiest togs when the rescue ship finally found you? Of course not. Similarly, if your IT department has been a world into itself, the …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

April 1, 2002




great expectations

A woman goes online to order a pair of black pumps. She enters “women’s shoes” into the search engine and chooses a site well-known in ladies’ fashion circles. (To protect the guilty, I will not name the company.) Employed at …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

April 1, 2002




Sign on the Cyber Line

When the Electronic Signatures in Global and National Commerce Act (E-Sign) became law in October 2000, it gave contracts with an electronic signature the same legal weight as those signed in ink. It also led many Internet experts to believe that …

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In Uncategorized

April 1, 2002




Market Sector Report: Pet Mailers Mark Their Territory

More than 63 million U.S. households have pets — up 2% from 1998, according to the American Pet Products Manufacturers Association. And if it’s true that U.S. consumers gravitate toward cuddly things such as kittens and puppies during political and economic crises, …

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In News

April 1, 2002




A Passage to India

Should you move your call center off shore? As with any business decision, it comes down to weighing risk and reward. On the reward side, the advantage of using an overseas call center is the same as importing goods from …

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In Contact Center, Opsandfulfillment_warehouse-20-03-2013

March 26, 2002




Consumer confidence surges in March

The Conference Board reports that consumer confidence surged from a February index of 95.0 to 110.2 for March. The Present Situation index rose from 96.4 in February to 111.5 in March, while the Expectations index jumped from 94.0 to 109.3. The Consumer Confidence Survey is based …

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