MCM O+F Advisor 3-7-18

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 3/7/2018 How to Plan for Relocating an Ecommerce Fulfillment Center Planning and executing the relocation of an ecommerce fulfillment center … Continue Reading →

How Gap Inc. Is Reimagining Itself as a Customer-Centric Organization

| Daniela Forte

Customers are at the center of everything Gap Inc. is doing today as it works to turn around its organization and be a leading omnichannel retailer, a digital executive told attendees at eTail West. See what he had to say about the company’s ongoing evolution, and its reliance on tools like data analytics and continual testing and learning in pursuit of success.

MCM Ecommerce and Marketing 3-6-18

| Chris Intili

Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 3/6/2018 Neiman Marcus Prepares for the Customer of the Future Neiman Marcus told attendees at eTail East … Continue Reading →

How to Effectively Tackle Cross-Channel Customer Centricity

| Daniela Forte

In our monthly MCM CommerceChat podcast, Angie Stocklin of One Click Ventures discusses how to provide a consistent customer experience across every touchpoint to foster true customer centricity. Angie will be speaking on this topic at the seventh annual Ecommerce Operations Summit 2018, April 3-5 in Columbus, OH, in a session entitled “It Should All Look the Same: Creating True Cross-Channel Customer Centricity.”

How to Measure the ROI on Large Omnichannel System Projects

| Brian Barry

When a large IT or omnichannel system is proposed, management always has two immediate questions: How much will it cost, and how soon can we get a return on investment? This article breaks down the various elements to consider in your ROI analysis.

MCM Week in review 3/2/18

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 03/02/2018 Merchants Differentiating in the Last Mile, Returns, Outsourcing As merchants search for ways to contend … Continue Reading →

MCM O+F Advisor 2-28-18

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 02/28/2018 How to Effectively Tackle Cross-Channel Customer Centricity In our monthly MCM CommerceChat podcast, Angie Stocklin of One Click Ventures … Continue Reading →

MCM Ecommerce and Marketing 2-27-18

| Chris Intili

Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 02/27/2018 Walmart Cites Operational Issues in Q4 Ecommerce Slowdown Due in large part to inventory management issues … Continue Reading →

Albertsons and Rite Aid to Merge

| Daniela Forte

Albertsons and Rite Aid plan to merge, with Rite Aid top executive John Standley as CEO and Albertsons chairman and CEO Bob Miller as chairman. Terms of the deal were not disclosed. See how the merger will expand Rite Aid’s omnichannel operations.