June 1, 2000




Balducci’s spins off direct division

What started as a little gourmet grocery store in New York’s Greenwich Village 85 years ago is becoming a multichannel marketing phenomenon. Balducci’s retail store now does about $20 million dollars in annual revenue – that’s $5,000 per square foot. The catalog, launched 16 …

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In News

June 1, 2000




4th Annual Electronic Marketing Survey – Online catalogers

It’s no secret that e-commerce has roared to life during the past year. According to a study by University of Pennsylvania’s Wharton School of Business, the average amount spent per person online during 1999 was $1,136 – up from $930 in 1998, and $411 in 1997.

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In Uncategorized

May 19, 2000




ORDERS GLOSSARY

Abandoned call: Call in which a customer hangs up before reaching a call center staffer.
ACS: Automatic call sequencer, a less sophisticated version of automated call distribution (see below), without the flexibility and the ability to track call activity.
ACD: …

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In Shipping/Delivery

May 19, 2000




PICKING GLOSSARY

ASRS: Automated storage and retrieval system, system of racks in which each row has a retrieval unit that picks and puts away items.
Batch picking: Method of order picking in which all orders are grouped into small batches, and all …

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In Inventory

May 1, 2000




Directory & Shopping GUIDE: CATALOG MANAGEMENT SYSTEMS

Choosing a catalog management system (CMS) was never an easy task, but these days, it’s more complicated than ever. The emergence of e-commerce has only heightened the stakes in selecting a CMS. But depending on your needs, the right system …

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In Channel Integration, Marketplaces

May 1, 2000




DIGITAL LEADERS

Going digital enables Micro Warehouse to get new products into the market faster
When Silicon Valley speaks, Norwalk, CT-based computer cataloger Micro Warehouse listens. Its business depends on it. And digital production has enabled the company to react to supplier …

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In News

May 1, 2000




WAREHOUSES: An ounce of prevention

Regular equipment audits and inspections can reduce repair costs
As anyone who owns a car knows, regularly inspecting and maintaining an auto is much cheaper than fixing a car once it breaks down – not to mention the cost of …

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In News

May 1, 2000




Wilmar goes private

Moorestown, NJ-based maintenance, repair, and operations (MRO) cataloger Wilmar is the latest example of a business-to-business cataloger serving as the centerpiece of a private investor’s expansion. The $192.6 million Wilmar is merging with Boston-based Parthenon Capital and a group of investors …

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In Uncategorized

May 1, 2000




Oscar goes postal

You probably won’t see the Academy of Motion Picture Arts and Sciences getting into the catalog business anytime soon, given its recent experience with postal and parcel delivery.
First, on March 6, it was discovered that 4,000 – or 80% – of the …

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In Pack

May 1, 2000




Tidewater Workshop crafts an IPO

When Peter Caporilli was employed at W. Atlee Burpee Seed Co. in the early ’90s, his woodworking skills came to the attention of company executive John Burpee, who encouraged him to build a cedar bench to sell in the …

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In Uncategorized

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