operations-summit-2014-300

April 14, 2014




Operations Executives Cope With Growing Complexity

As they get ready for Multichannel Merchant’s 2014 Operations Summit, taking place at the J.W. Marriott in Indianapolis April 22-24, one thing merchants and vendors agree upon is that direct-to-customer operations have become more complex, and important, than ever …

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In Operations Summit 2014

operations-summit-2014-300

April 14, 2014




What You Have Told Us – The State of Operations 2014

What is Amazon’s effect on direct-to customer merchants? Will shippers and carriers be on the same page in holiday 2014? What metrics matter in the contact center? What omnichannel paths are merchants taking to keep up with the always-connected customer?

These …

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In MCM Outlook 2014, Operations Summit 2014

April 14, 2014




“It’s Hard” Sums Up the Role of Operations

“It’s Hard” was a song by “The Who,” and many of us are singing that tune when it comes to the complexities of operations in our present day omnichannel global ecommerce industry.

While business is growing, meeting the growing …

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In Operations Summit 2014

operations-summit-2014-300

April 14, 2014




Meet Our New Exhibitors at Operations Summit!

Operations Summit is less than a week away and all of us here at Multichannel Merchant couldn’t be more excited about this!  This year we welcome several new exhibitors ranging in a variety of categories relating to warehousing, shipping …

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In Operations Summit 2014

operations-summit-2014-300

April 14, 2014




There’s an App for That…

You have the opportunity to check the latest Operations Summit info on the go!

The Operations Summit mobile app will be like your little personal show assistant, giving you the latest info on session times and locations, keynote session details, …

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In Operations Summit 2014

April 15, 2014




Innotrac Expands Footprint with SoCal Fulfillment Center

Innotrac Expands U.S. Footprint with Southern California Location (via PR Newswire)
ATLANTA, April 15, 2014 /PRNewswire/ — Innotrac Corporation, a best-in-class commerce provider integrating digital technology, fulfillment, contact center and business intelligence solutions, announced today the expansion of its U.S. …

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In Operations & Fulfillment, Warehouse/Distribution Center

Ecommerce, Operations and Fulfillment, fulfillment, Subscription, subscription commerce, Shopping Cart, order management, Order Management Systems, Shipping/Delivery, shipping, pre-pack

April 11, 2014




Why Your Returns Process Matters

Like it or not, returns happen; an unsatisfactory returns
protocol will affect your bottom line and customer satisfaction.
However, the returns headache can be avoided for both the
merchant and the consumer, just as long as the right steps are

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In executive summary, Operations & Fulfillment

mobile-wallet-300

April 16, 2014




Mobile and Tablet Traffic Jumps 50%

Web traffic from mobile and tablet devices jumped 50% over the past year and now accounts for more than a quarter of all visits, according to data from online marketing company Wpromote.

Non-desktop traffic jumped to 27% of visits in the first …

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In Uncategorized

grainger_Web_Ready_300

April 16, 2014




Grainger Reports Record 1Q Results

Grainger Reports Record Results For The 2014 First Quarter (via PR Newswire)
Reiterates 2014 Sales and EPS Guidance Quarterly Highlights — Sales of $2.4 billion, up 5 percent — March sales up 8 percent, including 1 pp benefit from holiday timing — Operating earnings of $354 million, …

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In B2B, Executive

2014Q1_Search_and_Socia_Snapshot_041514-featured-image-300

April 16, 2014




Search and Social Media Snapshot

Kenshoo published an infographic today detailing first-quarter performance of paid search and social advertising. The infographic highlights quarter-over-quarter and year-over-year changes for key metrics in both search and social.
[Click to enlarge]

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