April 1, 2000




THE SECRET OF J. CREW’S SUCCESS

Like its catalogs and stores, J. Crew’s Website is clean, streamlined, and stylish. And according to David Towers, director of customer relations for J. Crew, such simplicity is key to the apparel marketer’s online success. At January’s National Retail Federation …

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In Uncategorized

April 1, 2000




HAVING HIS SAY

“There are a number of retailers that are investing heavily in promotion and discounting at the expense of their gross margin and order size. In the long term that results in a price-sensitive customer who will leave when you try …

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In News

April 1, 2000




TOY STORY

Despite some well-publicized snafus regarding holiday fulfillment, if last year’s momentum continues, online toy sales should reach $1.6 billion by 2002, according to research firms The NPD Group and Media Metrix. Last year, online toy sales totaled about $460 million, or approximately 2% of …

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In News

April 1, 2000




Replacing the Missing Link

On Jan. 29, I ordered three custom-made gifts, with three different ship-to addresses, from an e-commerce site that also has a thriving catalog business. Because the products were handmade, all three were shown as backordered. But the expected receipt dates still …

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In Channel Integration, Lists & Data - Business-14-05-2013

April 1, 2000




FOCUS: BABAY PRODUCTS – ibaby.com

Reviewed Jan. 25, 2:30 p.m., Explorer 5.0 (www.ibaby.com)
an offshoot of iVillage.com, an online community for women, iBaby bills itself as “the baby everything store” – and it delivers. At first, though, the site is more overwhelming than impressive. …

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In News

April 1, 2000




FOCUS: BABY PRODUCTS – the natural baby catalog

Reviewed Jan. 25, 1:15 p.m., Explorer 5.0 (store.yahoo.com/naturalbaby/naturalbaby.html)
a friend of The Cybercritic’s who was intent on raising a child whose lips would never touch sugar and whose skin would never brush against synthetic fibers used to …

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In News

April 1, 2000




Spiegel’s power play

Over the years, Spiegel Catalog has assumed more personalities than Madonna – and for the most part, with less success. The current Spiegel catalog tagline is “Style for Life.” This, in effect, replaces the “Live by the Book” tagline of …

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In Uncategorized

April 1, 2000




PARCEL DELIVERY: FEDEX HITS THE GROUND

New consumer ground delivery service aims to compete with UPS
Touting itself as a United Parcel Service alternative for ground residential delivery, FedEx Corp. on March 14 rolled out its FedEx Home Delivery service, shipping packages for more than 100 catalog clients. …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

April 1, 2000




Why not motivate them while we’re at it?

We’re under siege. So what?
The catalog business is fragmenting itself, with dot.com appendages cannibalizing business from paper siblings…and, we hope, from competitors. Retail stores are fighting for their lives with discounts, rebates, and free latte.
And those …

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In Uncategorized

April 1, 2000




ONLINE SECURITY: Warding off hacker attacks

Simple ways to keep your Website secure
After a cyber extortionist calling himself or herself Maxus hacked into the database of the CD Universe music Website in January and stole tens of thousands of credit card customers’ names and numbers, …

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