April 10, 2014




Infographic: The World of Ecommerce

Ecommerce has exploded worldwide. In the U.S. alone, ecommerce is expanding four times faster than traditional retail. And in countries like China, ecommerce grew 51% in 2013 alone. The U.S., China, Brazil, India and Germany are just a few of …

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In Global, Infographics

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April 10, 2014




cleverbridge Announces Relocation of Customer Service Operation in Asia

cleverbridge, a global full-service ecommerce provider for software and SaaS companies, announces the relocation of its Asian customer service operation to Tokyo, Japan. The move from Shanghai, China enables cleverbridge to more effectively provide customer service to the rapidly growing …

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In Global, Marketing

April 10, 2014




MCM Outlook 2014: U.S. Merchants are Spanning the Globe

[caption id="attachment_46167" align="alignright" width="300"] [Source: MCM Outlook 2014. Click the chart to enlarge][/caption]U.S.-based merchants are growing their cross-border business. According to the MCM Outlook 2014 survey results, merchants here are shipping an average of 9.8% of orders …

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In Ecommerce, Global

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April 10, 2014




Doug Mack Leaving One Kings Lane for Fanatics

Licensed sports merchandise seller Fanatics, Inc., has named Doug Mack its chief executive officer and a member of the company’s board of directors, effective April 21.

Mack replaces Fanatics founder Alan Trager, who is retiring as CEO nearly two decades …

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In Executive, Leadership Team

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March 26, 2014




Personalizing the Omnichannel Customer Experience

FREE ON-DEMAND WEBINAR
To better understand the state of omnichannel, Multichannel Merchant and Neustar conducted an extensive study on marketers’ omnichannel priorities and challenges across the customer lifecycle.

Join us as we share key findings from the research and industry …

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In Omnichannel, Webinars

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April 14, 2014




Operations Executives Cope With Growing Complexity

As they get ready for Multichannel Merchant’s 2014 Operations Summit, taking place at the J.W. Marriott in Indianapolis April 22-24, one thing merchants and vendors agree upon is that direct-to-customer operations have become more complex, and important, than ever …

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In Operations Summit 2014

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April 14, 2014




What You Have Told Us – The State of Operations 2014

What is Amazon’s effect on direct-to customer merchants? Will shippers and carriers be on the same page in holiday 2014? What metrics matter in the contact center? What omnichannel paths are merchants taking to keep up with the always-connected customer?

These …

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In MCM Outlook 2014, Operations Summit 2014

April 14, 2014




“It’s Hard” Sums Up the Role of Operations

“It’s Hard” was a song by “The Who,” and many of us are singing that tune when it comes to the complexities of operations in our present day omnichannel global ecommerce industry.

While business is growing, meeting the growing …

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In Operations Summit 2014

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April 14, 2014




Meet Our New Exhibitors at Operations Summit!

Operations Summit is less than a week away and all of us here at Multichannel Merchant couldn’t be more excited about this!  This year we welcome several new exhibitors ranging in a variety of categories relating to warehousing, shipping …

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In Operations Summit 2014

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April 14, 2014




There’s an App for That…

You have the opportunity to check the latest Operations Summit info on the go!

The Operations Summit mobile app will be like your little personal show assistant, giving you the latest info on session times and locations, keynote session details, …

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In Operations Summit 2014

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