July 1, 2001




SPLIT PERSONALITY

An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8 for online chat, and $10-$33 for a phone conversation with an agent
To navigate the labyrinth of e-commerce and escape from the …

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In Channel Integration, CRM

June 13, 2001




…and Viking Plans to Launch in Switzerland

Lenzburg, Switzerland–Office supplies cataloger Viking Office Products has announced it will launch a catalog and Website in Switzerland. Viking plans to open a 6,000-sq.-m. warehouse in Lenzburg and to offer 24-hour delivery for customers in both the German- and …

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In Uncategorized

June 7, 2001




Live from the Annual Catalog Conference: News Flash

Boston–Marietta, GA-based apparel cataloger Porto Banus has gone out of business. A source says that the company is currently in auction. The cataloger was reportedly in trouble by the end of last year, but it did manage to mail its …

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In News

June 1, 2001




FYI

BALANCED BUDGET
U.S. companies spent about $1 trillion on domestic logistics in 2000, according to the International Warehouse Logistics Association. Transportation accounted for a hefty 58% of that amount ($580 billion); inventory carrying costs, 30% ($300 billion); warehousing, 8% ($40 billion); and logistics administration, 4% ($40 billion). An estimated $700 …

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In Uncategorized

June 1, 2001




Chain Reaction

Paper-driven processes invariably push up operating costs
Many catalog companies don’t even realize they have a supply chain, or if they do, it’s a one-dimensional view. Multichannel marketers, on the other hand, are much more aware of supply chains and …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

June 1, 2001




Where Are They Now?: The Annotated First Catalog Age 100

When trying to figure out where you’re going, sometimes it helps to look at where you came from and how you got to where you are today. With that in mind, we’re taking a look back at the companies that …

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In CRM, News

June 1, 2001




The New Breed of Innovators

A former editor of the Harvard Business Review, Theodore Levitt, said, “Creativity is thinking up new things. Innovation is doing new things.”
It’s not that tough to dream up a new concept, strategy, or technique. Implementing the idea is much …

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In News

June 1, 2001




Austad’s Is Back in the Mail

After buying his former golf catalog, Austad’s, back from bankruptcy court in November, Dave Austad has put the book in the mail once again.
The Sioux Falls, SD-based cataloger in April mailed nearly 400,000 books to house file names. As of …

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In News

June 1, 2001




Talking Heads

“What are the top trends in warehousing for 2002?”
Supply chain initiatives are becoming a competitive edge. In fact, CEOs are citing supply chain breakdowns as reasons for earnings failures. When it comes to people, it’s no longer enough to just …

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In B2B, Channel Integration

June 1, 2001




Systematic Thinking

I have been actively involved in development and implementation of order management systems and warehouse management systems for over 20 years. I have learned firsthand what works and, unfortunately, what doesn’t. I believe that successful system implementations share six key attributes: …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

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