February 1, 2001




I. Bits: CHANNEL DISCONNECT

One of our favorite print catalogs is Associated Bag Co., in part because it manages to sell a rather mundane product (packaging and shipping supplies) in a creative and clever way. So imagine our disappointment upon visiting its Website (www….

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In News

February 1, 2001




IMPROVING UPON A CLASSIC

The venerable Brooks Brothers brand is synonymous with classic, timeless apparel. So you might not expect the New York-based cataloger/retailer to be on the cutting edge of e-commerce. But the company, which went online in August 1998, relaunched its site …

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In News

February 1, 2001




Testing… one, two, three

When it comes to assessing the impact of your e-mail, your customer is a better judge than your manager
What’s wrong with this scenario? Immediately after I concluded a speech on e-mail in the U.K., two people who had …

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In Email, News

February 1, 2001




I. Bits: BETTER LUCK NEXT YEAR

On Dec. 30, one month prior to the Super Bowl, The Gift Exchange (www.TheGX.com) launched three Websites selling food packages licensed by the Baltimore Ravens, the Denver Broncos, and the New York Giants. Among the items featured in “the …

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In News

February 1, 2001




READY SET GO!

measuring work doesn’t take split-second timing, but it does require valid standards
LOOKING OVER a warehouse worker’s shoulder and counting how many minutes he takes to finish a task isn’t nearly as exciting as clocking the lead runner’s progress at …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

February 1, 2001




Red Ink Redux for Consumer Catalogers

Third-quarter profits were elusive for eight of the 18 publicly traded consumer mailers and cataloger/retailers tracked by Catalog Age. In all, 56% of the companies tracked suffered a decline in earnings or an outright loss. Still, this is slightly better than …

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In Lists & Data - Business-14-05-2013

February 1, 2001




talking heads

“How do you measure warehouse productivity?” The ultimate measurements I would use for a distribution center would be units – cartons or pieces, for instance – shipped per labor hour. That would be the same for direct labor, indirect labor, …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

February 1, 2001




full speed ahead

Superman’s outfit was cool, but it must have cost him a bundle. Besides, do you really need material handlers who can leap over tall buildings with a single bound? A more realistic expectation is that they rev up productivity in …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

February 1, 2001




Around the World in 80 Ways

Your reps may not be like Phileas Fogg, but they can still explore new customer service territory with maps that guide them through every step of the journey
Graham Greene may have enjoyed journeys without maps, but more typical travelers …

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In Channel Integration, Opsandfulfillment_warehouse-20-03-2013

February 1, 2001




I.Bits: STARRY SITES

Restaurants have the Michelin guide. I.merchants have The @Plan Institute for Online Commerce E-Performance Report. Released quarterly, the report grants Websites one to five stars based on shopper reviews. A top-of-the-line, five-star ranking indicates that at least 50% of those …

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In News

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