February 1, 2001




The Cybercritic: Chocolatiers

This month the Cybercritic looks at chocolatiers.
See’s Candies
Reviewed Dec. 8, 9 a.m., Explorer 5.0, www.sees.com
Overall rating: 6.1
Brand identification: 9
Fun quotient: 6
Graphics: 5
Product depth/assortment: 8
Navigation: 8
Ease of product ordering: 4
Overall ease of use: 7
Timeliness: 9
Loyalty efforts: 5
Information …

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In B2B

February 1, 2001




The Cybercritic reviews chocolatiers

www.sees.com Reviewed Dec. 8, 9 a.m., Explorer 5.0 See’s Candies has a cult following out on the West Coast, claims a native Californian and friend of The Cybercritic’s who is apparently a member of said cult. This friend not only …

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In B2B, News

February 1, 2001




Listings: New Lists

CRM DEMO AND CONFERENCE The names of more than 1,400 customer care professionals who have attended the CRM Demo and Conference on improving communications, computing, logistics, and processes are now available for rent. Cost: $350 (flat rate) Selects: state, SCF, zip Contact: …

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In CRM, News

February 1, 2001




List Watch: Dealing From a Card Deck

Card decks may prequalify prospects, but response rates can be as low as two in 1,000 When prospecting, catalogers often overlook card decks – bundles of 25-40 cards, enclosed in an envelope or a polybag, mailed to subscribers of a magazine …

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In News

February 1, 2001




Going Postal on Postal Workers

The rising postal rates and spotty service you complain about in the December cover story “You’ve Got (Late) Mail” are caused by poor personnel management practices. And unless these practices change, the future of the Postal Service is bleak.
Many …

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In News

February 1, 2001




Trying Harder

Better, but not great – that’s Andersen Consulting’s verdict on holiday 2000 e-fulfillment compared to the previous year’s performance. Merchants’ huge leaps forward in some areas were offset by slippage in others, as well as some hilarious mistakes.
In the week …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

January 1, 2001




talking heads

“What is the top fulfillment concern or challenge that e-merchants face?”
It’s integration. What people are trying to do around fulfillment is to get to real time. That will allow for a lot leaner logistics supply chain. The sort of …

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In B2B, Opsandfulfillment_warehouse-20-03-2013

January 1, 2001




talking heads

“What is the top fulfillment concern or challenge that e-merchants face?”
I think e-merchants’ biggest challenge is to develop their priorities. For a while, they were just looking for what’s going to be the next big application in e-fulfillment. This …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

January 1, 2001




White Systems

White Systems Horizontal Carousels increase customer service, throughput, order accuracy, storage density and labor savings. Complete solutions: top drive and heavy-duty bottom drive models, software controls, pick to light and robotic systems.

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In Uncategorized

January 1, 2001




Catalogers Cash In on the Travel Goods Market

Last year, consumers spent more than $561.3 billion on travel expenditures, including transportation, lodging, recreation, and incidentals, according to the Travel Industry Association of America (TIA), a Washington-based nonprofit organization. Given that the TIA predicts travel expenditures will reach $622 billion in 2002, …

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