November 1, 1999




That’s our policy: Where do you fall on the customer service continuum?

Every legitimate catalog company positions itself along a continuum of customer service, either by conscious effort or as a result of countless unplanned decisions. At one end of the scale are the most self-protective companies, those that set policies based …

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In Email, News

November 1, 1999




A very scary Christmas

Tis the season…to fill your yard with plastic pink flamingos? Perhaps, if you look to the Gardener’s Supply Co. catalog for holiday decorating ideas. The cover of the holiday 1999 edition of Burlington, VT-based Gardener’s Supply features a rustic snow-covered …

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In International

November 1, 1999




PICK-TO-LIGHT TECHNOLOGY: `Enlightening’ fulfillment

Although pick-to-light warehouse technology has been around for 20 years, it has only recently taken off among catalogers, thanks largely to software and systems advancements that simplify the process.
Pick-to-light technology speeds up fulfillment by electronically “reading” order pick tickets, determining …

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In Lists & Data - Buisness, Lists & Data - Business-14-05-2013

November 1, 1999




five ways to ruin your e-commerce program

Legions of Websites are falling prey to five common customer service mistakes. Here’s how to make sure your site isn’t one of them
The world is fascinated by the Web, and Web-based transactions are soaring. More and more people are …

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In News

November 1, 1999




CUSTOMER SERVICE: Breaking backorder news

How your reps can better deal with the inevitable out-of-stocks
Let’s face it: You are most likely going to have backorders this holiday season. Because it is neither physically nor economically feasible to keep merchandise 100% in stock at all times, …

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In News

November 1, 1999




Keeping up with home-schoolers

This fall an estimated 1.5 million children are being schooled at home, up 328% from 350,000 in 1990, according to the National Home Education Research Institute (NHERI). And while a few larger catalogers, such as privately held Alpha Omega Publications, serve the majority of …

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In News

October 1, 1999




REORGANIZATIONS

Three years ago, the founders of Genesis Direct were convinced that they could create a new business model – buy up dozens of small catalogers and, thanks to the ensuing economies of scale, give rise to a profitable catalog kingdom. …

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In Lists & Data - Business-14-05-2013

October 1, 1999




STRATEGIES: Cornerstone pushes for synergy, not IPO

International Cornerstone Group, the approximately $500 million, Boston-based cataloger, has been planning an initial public offering for more than a year. But since postponing it last year to complete an acquisition, the firm has decided to delay the offering indefinitely due …

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In Uncategorized

September 1, 1999




UPS to hit The Street

Aware that it takes money to make money, United Parcel Service (UPS) hopes to raise up to $5 billion in an initial public offering (IPO) before the year’s end. “The goal is to create acquisition currency,” says Norman Black, spokesman for …

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In News

September 1, 1999




WEB MARKETING: Cutting its ‘Net losses

Micro Warehouse shuts Savebynet.com’s cyberdoors
Smart companies know when to say when. And in August, $2.2 billion computer marketer Micro Warehouse, faced with high customer acquisition costs and low average orders, knew it was time to fold its Internet subsidiary, …

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In News

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