July 1, 2002




What We Need Now

It’s time to develop requirements for a software acquisition project. “Everyone knows what we need, right?” If only that were true. The fallacy of this assumption is that even if everyone knows what’s needed, putting it on paper reveals multiple …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

July 1, 2002




Death Penalty

“The silent killer,” is what Michael Reene, CEO of professional services firm Enterpulse, calls a bad Web site.
OK, that may be overstating it a bit. But there’s no question that most sites today are “woefully unprepared” to give customers …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

July 1, 2002




UPS Chief Confident of Averting Strike

United Parcel Service chairman/CEO Mike Eskew has said that catalogers shouldn’t worry about the ongoing contract negotiations between UPS and the International Brotherhood of Teamsters: “We’re confident we’ll get it done,” Eskew told Catalog Age on June 11. But the …

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In News

July 1, 2002




Sorting Your E-mail System Options

In its March 2002 newsletter, research firm GartnerGroup noted that “for 10 years, e-mail has led all other applications on the Internet.” Forrester Research projected in 1999 that the number of e-mail users would grow to 130 million in 2001, with the number of e-mail …

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In Channel Integration, Email

July 1, 2002




Call Center Technology: What’s New?

A few years ago, catalogers were investing fast and furiously in new systems. Now they’re focused on leveraging the investments they’ve already made.
“Given the economic situation of most organizations today, most call center managers will try to get more …

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In CRM, News

July 1, 2002




People News

Richard P. Randall has rejoined Rye, NY-based cataloger Lillian Vernon Corp. as executive vice president; he will also serve as chief operating officer/chief financial officer. Randall has held senior management positions with Coach, Salant Corp., Warner Cosmetics, and Revlon.

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In Lists & Data - Business, Lists & Data - Business-14-05-2013

July 1, 2002




Artful Dodgers II

Ethics are on everyone’s mind these days, so it wasn’t a surprise when my May editorial (“Artful Dodgers,” p. 6) received more feedback than this column usually gets. I had already decided that the subject needed a reprise when, lo and …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

July 1, 2002




Mammoth Migration

If you use an Ecometry system — and even if you don’t — the doings of the Delray Beach, FL-based software provider (formerly known as Smith-Gardner) make for some fascinating summer reading. But unlike most beach novels, this saga is anything but …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

July 1, 2002




Catalog Analysis: Weighing All the Variables

In the last two columns we discussed why keeping tabs on your fixed creative costs is crucial to managing your catalog or Internet budget. This month we’ll look at the effect of variable creative or promotional costs on your profit-and-loss (…

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In News

July 1, 2002




Lists and Prospecting: Burgers’ Smokehouse Cleans Up File

Burgers’ Smokehouse is cleaning up its act. The California, MO-based cataloger of beef and pork products recently leased IntelliDress, a new customer data integration software designed to flag duplicate addresses, add zip+4 data to records, and suppress vacated addresses. And …

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In News

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