May 1, 2001




Postal Power

The total freight is often as much as 40% lower than UPS ground
Despite an impressive performance in recent years, few direct-to-customer shippers view the U.S. Postal Service as a viable primary carrier. However, significant changes in Postal Service options, …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

May 1, 2001




BENCHMARK 2001 ON DATABASE

Retailers, pure-plays, and other marketers tend to view catalogers as leaders in database marketing. And at first glance, catalogers do seem to be database savvy. According to Catalog Age’s exclusive 2001 Benchmark on Databases, more than nine-tenths of catalogers maintain a …

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In News

May 1, 2001




Legislative Update: Limits on Databases, Use-Tax Proposed

Legislators are making it harder for bankrupt companies to sell their databases. On March 15, the U.S. Senate voted 83 to 15 to approve a bill that would prohibit companies from selling customers’ personal data after filing for bankruptcy if they had …

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In News

May 1, 2001




Cult Following

Last month’s editorial, “Curtain Call,” which questioned how useful industry conferences really are, brought more comments and letters to the editors than Operations & Fulfillment has received in a long time. The single strong feeling that these people shared was betrayal — …

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In Uncategorized

May 1, 2001




Maximizing Models

As marketers, we may be tempted to think that technology can solve all of our marketing problems — practically to the point of doing our thinking for us. And considering how sophisticated today’s predictive and descriptive models are, it’s easy to …

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In News

May 1, 2001




Operations and Management: Spotlight On MicroWarehouse’s Call Center

Customer service is the name of the game at $2.5 billion computer reseller MicroWarehouse, which mails the core PC catalog, Mac catalog MacWarehouse, and connectivity products catalog Data Comm Warehouse in addition to operating the $250 million-plus Warehouse.com Website.
“As our …

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In News

May 1, 2001




Hanna Andersson Sold

After 18 years as a family-owned children’s cataloger/retailer, $65 million Hanna Andersson in March sold the assets of its business. The new owner is a newly formed corporation owned by management and an investor group led by San Francisco-based private-equity firm …

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In News

May 1, 2001




Sovietski Collection Spins Off Treasures

San Diego—The team behind the Sovietski Collection catalog has decided to travel farther afield. In March the company launched a spin-off, Treasures from a Bygone Era. The 52-page book mailed in March to 500,000 Sovietski Collection customers and prospects.
Unlike …

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In Uncategorized

May 1, 2001




Is This the End of the Postal Paper Trail?

Catalogers traditionally have sent to either the U.S. Postal Service or their printers paperwork detailing the content, weight, permit number, and other information for every pallet of catalog mail they send out. Happily, those days may soon be over.

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In News

May 1, 2001




Ahead of the Game

As stories and jokes about failed dot-coms proliferate, it begins to seem that they are all here today, gone tomorrow. But e-commerce and multi-channel integration are not really new, as Stephen Hamlin, vice president of iQVC, points out. QVC, iQVC’s …

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In Channel Integration, Opsandfulfillment_warehouse-20-03-2013

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