May 19, 2000
Abandoned call: Call in which a customer hangs up before reaching a call center staffer.
ACS: Automatic call sequencer, a less sophisticated version of automated call distribution (see below), without the flexibility and the ability to track call activity.
July 1, 1999
April 1, 1999
Bill Guyre is vice president of the not-for-profit, New York-based Lighthouse Catalog, which sells specialized products for people with impaired vision. Annual sales, less than ñ10 million; annual circulation, 2 million.
Our parent company, Lighthouse International (a not-for-profit foundation that supports advocacy, …
February 1, 1999
No matter how prescient the merchandiser, every cataloger at some point ends up with overstock. While there are a range of liquidation options, including package inserts, outlet stores, and sale catalogs, more catalogers are turning to liquidators, or “jobbers,” which …More...
December 1, 1998
September 1, 1998
FINGERHUT TO BUY ARIZONA MAIL ORDER, LAUNCHES YOUTH CATALOG Fingerhut, whose $1.5 billion catalog business sells predominately electronics, housewares, and other hard goods to budget-conscious customers, is committing itself to the apparel market with its asset purchase of $140 million apparel cataloger …More...
July 1, 1998
Considering that unemployment hit a record nationwide low (4.3%) this past April, some catalogers are already having trouble hiring operations personnel in the off-season. And the situation is only going to get worse as catalog mailers begin scrambling to hire additional …More...
April 7, 2014
Although it’s only April, 2014 is proving to be a transformative year for retail. Every aspect of the industry — from manufacturing to ecommerce — is on the brink of a fundamental shift.
To stay competitive, you must learn how to use …More...
April 8, 2014
Now that spring has finally arrived, retailers are spring cleaning their warehouses to make room for the latest products and trends. In a hyper-competitive retail environment, offloading inventory requires a calculated approach to maximize profits and space.
Here are a …More...
April 28, 2014
Digital interactions influence 36 cents of every dollar spent in the retail store, or approximately $1.1 trillion, according to the latest study from Deloitte Digital. By the end of 2014, that number will climb to 50%, or $1.5 trillion of total store sales.
The study, “…More...