February 1, 2001




short takes

Hire top warehouse talent, avoid e-fulfillment bloopers, ward off pesky hackers
Heads Count The last thing you want to read is yet another study that talks about the labor crunch. But check out a new report from the Warehousing Education …

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In Uncategorized

August 1, 2000




Gearing up for hurricane season

Meteorologists are predicting a mean hurricane season for 2000, and catalogers that weathered September 1999′s Hurricane Floyd are battening down the hatches.
It’s wise to have an effective contingency plan in place, says Eric Hook, vice president of marketing for marine …

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In News

May 19, 2000




ORDERS GLOSSARY

Abandoned call: Call in which a customer hangs up before reaching a call center staffer.
ACS: Automatic call sequencer, a less sophisticated version of automated call distribution (see below), without the flexibility and the ability to track call activity.
ACD: …

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In Shipping/Delivery

July 1, 1999




Better ways to pack it in

If you haven’t examined your packing processes in the past few years, chances are your methodologies could use some improvement. Below, a few packing tips that may help you cut errors and boost productivity in your operation.
* Eliminate the checkers. …

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In News

April 1, 1999




Trolling for customers

Bill Guyre is vice president of the not-for-profit, New York-based Lighthouse Catalog, which sells specialized products for people with impaired vision. Annual sales, less than ñ10 million; annual circulation, 2 million.
Our parent company, Lighthouse International (a not-for-profit foundation that supports advocacy, …

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In News

February 1, 1999




‘Jobbers’ sweep out overstocks

No matter how prescient the merchandiser, every cataloger at some point ends up with overstock. While there are a range of liquidation options, including package inserts, outlet stores, and sale catalogs, more catalogers are turning to liquidators, or “jobbers,” which …

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In News

December 1, 1998




Blair’s new process

Meet a loyal Blair Corp. shopper. She’s been buying Blair products for more than 20 years, ordering jackets, shoes, blouses, and skirts at least once a season. She opens every Blair envelope mailing of loose- sheet product offers, neatly clipping the …

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In News

September 1, 1998




Page 10

FINGERHUT TO BUY ARIZONA MAIL ORDER, LAUNCHES YOUTH CATALOG Fingerhut, whose $1.5 billion catalog business sells predominately electronics, housewares, and other hard goods to budget-conscious customers, is committing itself to the apparel market with its asset purchase of $140 million apparel cataloger …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

July 1, 1998




Staffing Issues Seasonal help scare?

Considering that unemployment hit a record nationwide low (4.3%) this past April, some catalogers are already having trouble hiring operations personnel in the off-season. And the situation is only going to get worse as catalog mailers begin scrambling to hire additional …

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In Uncategorized

bitcoin-on-smartphone-cryptocurrency-300

April 7, 2014




7 Trends That Are Disrupting the Retail Industry

Although it’s only April, 2014 is proving to be a transformative year for retail. Every aspect of the industry — from manufacturing to ecommerce — is on the brink of a fundamental shift.

To stay competitive, you must learn how to use …

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In Ecommerce, Marketing

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