May 19, 2000


Abandoned call: Call in which a customer hangs up before reaching a call center staffer.
ACS: Automatic call sequencer, a less sophisticated version of automated call distribution (see below), without the flexibility and the ability to track call activity.
ACD: …


In Shipping/Delivery

July 1, 1999

Better ways to pack it in

If you haven’t examined your packing processes in the past few years, chances are your methodologies could use some improvement. Below, a few packing tips that may help you cut errors and boost productivity in your operation.
* Eliminate the checkers. …


In News

April 1, 1999

Trolling for customers

Bill Guyre is vice president of the not-for-profit, New York-based Lighthouse Catalog, which sells specialized products for people with impaired vision. Annual sales, less than ñ10 million; annual circulation, 2 million.
Our parent company, Lighthouse International (a not-for-profit foundation that supports advocacy, …


In News

February 1, 1999

‘Jobbers’ sweep out overstocks

No matter how prescient the merchandiser, every cataloger at some point ends up with overstock. While there are a range of liquidation options, including package inserts, outlet stores, and sale catalogs, more catalogers are turning to liquidators, or “jobbers,” which …


In News

December 1, 1998

Blair’s new process

Meet a loyal Blair Corp. shopper. She’s been buying Blair products for more than 20 years, ordering jackets, shoes, blouses, and skirts at least once a season. She opens every Blair envelope mailing of loose- sheet product offers, neatly clipping the …


In News

September 1, 1998

Page 10

FINGERHUT TO BUY ARIZONA MAIL ORDER, LAUNCHES YOUTH CATALOG Fingerhut, whose $1.5 billion catalog business sells predominately electronics, housewares, and other hard goods to budget-conscious customers, is committing itself to the apparel market with its asset purchase of $140 million apparel cataloger …


In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

July 1, 1998

Staffing Issues Seasonal help scare?

Considering that unemployment hit a record nationwide low (4.3%) this past April, some catalogers are already having trouble hiring operations personnel in the off-season. And the situation is only going to get worse as catalog mailers begin scrambling to hire additional …


In Uncategorized


April 7, 2014

7 Trends That Are Disrupting the Retail Industry

Although it’s only April, 2014 is proving to be a transformative year for retail. Every aspect of the industry — from manufacturing to ecommerce — is on the brink of a fundamental shift.

To stay competitive, you must learn how to use …


In Ecommerce, Marketing


April 8, 2014

How to Move Outdated Inventory

Now that spring has finally arrived, retailers are spring cleaning their warehouses to make room for the latest products and trends. In a hyper-competitive retail environment, offloading inventory requires a calculated approach to maximize profits and space.

Here are a …


In Ecommerce, Email


April 28, 2014

Deloitte Digital: Ecommerce’s Impact on In-store Shopping Grows

Digital interactions influence 36 cents of every dollar spent in the retail store, or approximately $1.1 trillion, according to the latest study from Deloitte Digital. By the end of 2014, that number will climb to 50%, or $1.5 trillion of total store sales.

The study, “…


In Must Reads, Omnichannel

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