May 1, 2001




CUSTOMER CARE: How Viking Office Products Does It

In its ongoing effort to provide what it has for years referred to as “fanatical” customer service, Viking Office Products has become a master at customer loyalty programs. Customers who belong to the Torrance, CA-based Viking Premier program have a 30% …

More...

In News

May 1, 2001




CUSTOMER LOYALTY: Who’s Doing What

A sampling of cataloger loyalty efforts:
BAS BLEU: For a $20 annual fee, customers of this specialty book catalog (whose name translates to “Bluestocking”) can become members of The Bas Bleu Society. Benefits include free shipping and handling or a 10% discount (“…

More...

In News

May 1, 2001




from the editor’s files

DID YOU KNOW?
An employer needs 50 days on average to fill a vacant position.
The average cost of recruiting a new employee is $4,588.
Industrial engineers earn $55,140 nationwide, but bring home $64,023 in the Mid-Atlantic and $67,317 in the Mountain states.
New Math

More...

In CRM

May 1, 2001




Operations and Management: Inventory Control Via Extranet

Efficient communications with your suppliers is critical to effective inventory control. So some marketers have taken to communicating with suppliers through an extranet, a private network that uses the Internet to securely share relevant company information or operations with suppliers, …

More...

In News

May 1, 2001




Joining Forces

Companies have to ‘keep the main thing the main thing’
Direct-to-customer retailers choose to outsource because of the third-party fulfillment industry’s ability to provide overall fulfillment expertise and scalability, quick implementation time, variable service fee structure, and an established operating …

More...

In Opsandfulfillment_warehouse-20-03-2013, Ship

May 1, 2001




Delia’s Sells Two Titles

New York-based teen girls cataloger/retailer Delia’s has sold the assets of its Foster City, CA-based children’s apparel catalogs Storybook Heirlooms and Just for Kids to CelebrateExpress.com. The Kirkland, WA-based CelebrateExpress owns the Birthday Express and Celebrate Express party …

More...

In News

May 1, 2001




People News

Mt. Laurel, NJ-based Roosevelt Paper Co. announced that Jeff Goldberg joined the outside sales staff at the company’s Richwood, KY, facility. Goldberg will cover South Florida, including the Sarasota, Fort Myers, and Naples areas. Previously, Goldberg spent 10 years in the …

More...

In CRM, Lists & Data - Buisness

May 1, 2001




Then There’s Mad Cow Disease

Foot and mouth disease isn’t the only illness plaguing livestock in Europe. BSE, otherwise known as “mad cow” disease, has resulted in the slaughter of about 178,000 cattle in the U.K. alone since 1988. While BSE is not an airborne disease, …

More...

In Uncategorized

May 1, 2001




Lashback

When the going gets tough, it’s time to pay attention to CRM. A new Jupiter Research report called “Multichannel Customer Service” warns that although consumers will spend seven times more off-line than online in 2001, online purchases can still have a …

More...

In CRM, Opsandfulfillment_warehouse-20-03-2013

May 1, 2001




PC Connection Lays Off 125, Launches Book

PC Connection, a $1.45 billion computer cataloger, announced on March 28 that it was eliminating 125 jobs, or 7.5% of its work force, taking a one-time $1 million charge for restructuring costs. The layoffs come on the heels of a disappointing first quarter.
As of …

More...

In Opsandfulfillment_warehouse-20-03-2013, Warehouse/Distribution Center

  1. 1
  2. ...
  3. 1557
  4. 1558
  5. 1559
  6. 1560
  7. 1561
  8. 1562
  9. 1563
  10. ...
  11. 1672