June 1, 2001




The New Breed of Innovators

A former editor of the Harvard Business Review, Theodore Levitt, said, “Creativity is thinking up new things. Innovation is doing new things.”
It’s not that tough to dream up a new concept, strategy, or technique. Implementing the idea is much …

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In News

June 1, 2001




Austad’s Is Back in the Mail

After buying his former golf catalog, Austad’s, back from bankruptcy court in November, Dave Austad has put the book in the mail once again.
The Sioux Falls, SD-based cataloger in April mailed nearly 400,000 books to house file names. As of …

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In News

June 1, 2001




Talking Heads

“What are the top trends in warehousing for 2002?”
Supply chain initiatives are becoming a competitive edge. In fact, CEOs are citing supply chain breakdowns as reasons for earnings failures. When it comes to people, it’s no longer enough to just …

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In B2B, Channel Integration

June 1, 2001




Systematic Thinking

I have been actively involved in development and implementation of order management systems and warehouse management systems for over 20 years. I have learned firsthand what works and, unfortunately, what doesn’t. I believe that successful system implementations share six key attributes: …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

June 1, 2001




Executive Forum: Pleasures and Perils of Passion Marketing

Tom Rosenbauer is vice president of mail order for Manchester, VT-based Orvis, a cataloger/retailer of outdoor sporting goods. An avid outdoorsman, he has eight books on fly-fishing in print.
Being in love with your product may exacerbate some basic …

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In News

May 16, 2001




NEBS to Cut 3% of Staff in Restructuring

Groton, MA—New England Business Service (NEBS) on May 15 said it would restructure some of its operations to reduce operating costs. The plan, designed to reduce operating costs by $4.5 million, or $0.22 a share annually, includes cutting 3% of its nearly 4,000-person …

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In News

May 8, 2001




On the Scene at NCOF: Finding the “Sweet” System

Dallas–Deciding between a catalog management system (CMS) and a warehouse management system (WMS) is key to enabling a cataloger to find its operational “sweet spot,” said Ernie Schell, president of Southampton, PA-based Marketing Systems Analysis, during his May 8 seminar at …

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In News

May 7, 2001




On the Scene at NCOF: There’s Always Room for Improvement

Dallas—What’s the biggest room in the world? Room for improvement.
That sums up the presentation given by Michael Wohlwend, practice manager at St. Charles, IL-based consultancy Esync International, here on May 7 at the 11th Annual National Conference on …

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In News

May 1, 2001




Operations and Management: Spotlight On MicroWarehouse’s Call Center

Customer service is the name of the game at $2.5 billion computer reseller MicroWarehouse, which mails the core PC catalog, Mac catalog MacWarehouse, and connectivity products catalog Data Comm Warehouse in addition to operating the $250 million-plus Warehouse.com Website.
“As our …

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In News

May 1, 2001




Ahead of the Game

As stories and jokes about failed dot-coms proliferate, it begins to seem that they are all here today, gone tomorrow. But e-commerce and multi-channel integration are not really new, as Stephen Hamlin, vice president of iQVC, points out. QVC, iQVC’s …

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In Channel Integration, Opsandfulfillment_warehouse-20-03-2013

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