July 1, 2001




Operations and Management: Keep on Truckin’

Steve Harris, senior vice president of Middlebury, VT-based warehouse design consultancy Bread Loaf Corp., defines a smart warehouse as one that minimizes operational expenses while encouraging peak productivity. Close attention to details is critical in creating just such a distribution …

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In News

July 1, 2001




Small Catalog Forum: Chivalry Is Not Dead, Says Niche Mailer

As a child growing up in Germany, Gael Stirler was exposed to the country’s rich medieval and Renaissance history. As an adult, she is exposing others to the clothing, weapons, and accessories of those eras through her catalog and store, …

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In Uncategorized

July 1, 2001




FYI: FULFILLMENT: A SONNET

Demand arises early, a prospect to a vendor; Relentless hunger gnawing at its rest, The warehouse glitters brightly, replete with trinkets’ splendor, Replenished, counted, clean, its tidy best. By noon the buyer’s guesses hit the totes, And skate wheels sing …

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In Uncategorized

July 1, 2001




Have It Your Way

Instead of having to fumble through layers of pre-designed computer interfaces, you can now customize your warehouse inventory control interface to give you access to the functions you use the most. This customizable toolbar is part of the new FastPic4 …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

July 1, 2001




THE CUTTING EDGE

If you were a doctor treating the human body, you would try, as far as possible, to save a diseased limb, not hack it off with abandon. But if you were a business manager facing a massive cost-cutting campaign launched …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

July 1, 2001




Nightmare on Main Street

Best fits will meet 70%-80% of your needs before modification
Here’s an operations and fulfillment professional’s nightmare: After months of research and a mega-monetary investment, instead of providing improved efficiency, your new software system delivers limited functionality, unexpected costs, and …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

July 1, 2001




HOUSE CALL

If different tasks proceed at different rates, try to arrange work steps so that the faster process is executed before the slower one
If your WMS is building carts, investigate basing the process on cubic capacity rather than on a …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

July 1, 2001




SPLIT PERSONALITY

An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8 for online chat, and $10-$33 for a phone conversation with an agent
To navigate the labyrinth of e-commerce and escape from the …

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In Channel Integration, CRM

June 13, 2001




…and Viking Plans to Launch in Switzerland

Lenzburg, Switzerland–Office supplies cataloger Viking Office Products has announced it will launch a catalog and Website in Switzerland. Viking plans to open a 6,000-sq.-m. warehouse in Lenzburg and to offer 24-hour delivery for customers in both the German- and …

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In Uncategorized

June 7, 2001




Live from the Annual Catalog Conference: News Flash

Boston–Marietta, GA-based apparel cataloger Porto Banus has gone out of business. A source says that the company is currently in auction. The cataloger was reportedly in trouble by the end of last year, but it did manage to mail its …

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