November 4, 2002




NewRoads acquires APL Direct

NewRoads,
a provider of fulfillment and customer care services, has acquired Hebron, KY-based APL Direct Logistics, the consumer direct fulfillment division of APL Logistics. Terms of the deal were not disclosed.
The acquisition of APL Direct and its 300,000-sq.-ft. …

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In News

November 1, 2002




Supply + Demand

The newfound glamour of supply chain management extends to retail technology as well. In a recent benchmark study titled “Global CIO Outlook for Retail Technology 2002,” conducted by PwC Consulting (acquired by IBM in October) and Executive Technology magazine, 71 respondents, all …

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In Channel Integration, Opsandfulfillment_warehouse-20-03-2013

November 1, 2002




Multitasking

Multiple personalities are no longer a bad thing, at least in retail. It’s now taken for granted that if you plan to sell products and services, you must set up a variety of channels through which potential customers can gain …

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In Inventory, Ship

November 1, 2002




Into the Merch Mix

With the current economic climate inspiring a steady stream of layoffs and circulation cuts, there seems to be a lot more contraction than expansion in the catalog industry. Except when it comes to catalogers’ product lines.
Talbots, the venerable cataloger/…

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In News

November 1, 2002




Inbound Lowdown

How do you manage inbound freight? Inbound freight costs are often buried in the cost of merchandise, even though direct-to-customer retailers spend an average of 2% to 4% of gross sales on inbound freight.
It’s time to take a more active role. …

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In Opsandfulfillment_packaging, Opsandfulfillment_shipping

November 1, 2002




1+1=5

Anyone for a $6,000 shower curtain? Remember the $4,500 hammers the military used to buy? Even in the real world, extravagance and irresponsible spending sometimes supplant fiscal sobriety, but most managers have no wish to be so reckless. Instead, faced with a …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

November 1, 2002




Operations and Management: Don’t Drop Those Incentives Yet

A few years ago, catalogers and dot-coms competed not only for sales but also for employees. Some Internet-only firms offered outrageous signing bonuses and stock-based compensation packages to lure workers away from catalogers, not to mention other perks such as …

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In News

November 1, 2002




Lock, Dock, and Barrel

The lockout of Pacific ports that the Pacific Maritime Association initiated during the last weekend in September underlined the rather downbeat tone at the annual Council of Logistics Management conference in San Francisco. The action disrupted warehouse tours scheduled in …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

November 1, 2002




SOFT TOUCH

It’s not the ancient wisdom of the East to choose a process to conform to its environment; it’s just common sense. In bonsai gardening, tending a tree whose roots are circumscribed by a twelve-inch pot requires you to prune the …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

October 29, 2002




Guitar Center’s 3Q something to sing about

Third-quarter direct sales at musical instruments marketer Guitar Center (Nasdaq: GTRC), which includes cataloger Musician’s Friend, rose 23%, from $38.2 million last year to $49.6 million for the three months ended Sept. 30. Gross margin for the direct division was 29.2%, up from 26.6% a …

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In News

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