June 1, 2001




Chain Reaction

Paper-driven processes invariably push up operating costs
Many catalog companies don’t even realize they have a supply chain, or if they do, it’s a one-dimensional view. Multichannel marketers, on the other hand, are much more aware of supply chains and …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

June 1, 2001




Where Are They Now?: The Annotated First Catalog Age 100

When trying to figure out where you’re going, sometimes it helps to look at where you came from and how you got to where you are today. With that in mind, we’re taking a look back at the companies that …

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In CRM, News

June 1, 2001




The New Breed of Innovators

A former editor of the Harvard Business Review, Theodore Levitt, said, “Creativity is thinking up new things. Innovation is doing new things.”
It’s not that tough to dream up a new concept, strategy, or technique. Implementing the idea is much …

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In News

June 1, 2001




Austad’s Is Back in the Mail

After buying his former golf catalog, Austad’s, back from bankruptcy court in November, Dave Austad has put the book in the mail once again.
The Sioux Falls, SD-based cataloger in April mailed nearly 400,000 books to house file names. As of …

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In News

June 1, 2001




Talking Heads

“What are the top trends in warehousing for 2002?”
Supply chain initiatives are becoming a competitive edge. In fact, CEOs are citing supply chain breakdowns as reasons for earnings failures. When it comes to people, it’s no longer enough to just …

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In B2B, Channel Integration

June 1, 2001




Systematic Thinking

I have been actively involved in development and implementation of order management systems and warehouse management systems for over 20 years. I have learned firsthand what works and, unfortunately, what doesn’t. I believe that successful system implementations share six key attributes: …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

June 1, 2001




Executive Forum: Pleasures and Perils of Passion Marketing

Tom Rosenbauer is vice president of mail order for Manchester, VT-based Orvis, a cataloger/retailer of outdoor sporting goods. An avid outdoorsman, he has eight books on fly-fishing in print.
Being in love with your product may exacerbate some basic …

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In News

May 16, 2001




NEBS to Cut 3% of Staff in Restructuring

Groton, MA—New England Business Service (NEBS) on May 15 said it would restructure some of its operations to reduce operating costs. The plan, designed to reduce operating costs by $4.5 million, or $0.22 a share annually, includes cutting 3% of its nearly 4,000-person …

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In News

May 8, 2001




On the Scene at NCOF: Finding the “Sweet” System

Dallas–Deciding between a catalog management system (CMS) and a warehouse management system (WMS) is key to enabling a cataloger to find its operational “sweet spot,” said Ernie Schell, president of Southampton, PA-based Marketing Systems Analysis, during his May 8 seminar at …

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In News

May 7, 2001




On the Scene at NCOF: There’s Always Room for Improvement

Dallas—What’s the biggest room in the world? Room for improvement.
That sums up the presentation given by Michael Wohlwend, practice manager at St. Charles, IL-based consultancy Esync International, here on May 7 at the 11th Annual National Conference on …

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In News

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