May 7, 2001




On the Scene at NCOF: There’s Always Room for Improvement

Dallas—What’s the biggest room in the world? Room for improvement.
That sums up the presentation given by Michael Wohlwend, practice manager at St. Charles, IL-based consultancy Esync International, here on May 7 at the 11th Annual National Conference on …

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In News

May 1, 2001




Operations and Management: Spotlight On MicroWarehouse’s Call Center

Customer service is the name of the game at $2.5 billion computer reseller MicroWarehouse, which mails the core PC catalog, Mac catalog MacWarehouse, and connectivity products catalog Data Comm Warehouse in addition to operating the $250 million-plus Warehouse.com Website.
“As our …

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In News

May 1, 2001




Ahead of the Game

As stories and jokes about failed dot-coms proliferate, it begins to seem that they are all here today, gone tomorrow. But e-commerce and multi-channel integration are not really new, as Stephen Hamlin, vice president of iQVC, points out. QVC, iQVC’s …

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In Channel Integration, Opsandfulfillment_warehouse-20-03-2013

May 1, 2001




THAT’S AN ORDER

Did you ever notice that the declaration “It’s not your father’s Oldsmobile any more” turned out to be false? It was your father’s Oldsmobile. No one believed it, and now the time is near when it won’t be anyone’s Oldsmobile …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

May 1, 2001




FORBIDDEN CITY

In traditional direct marketing, the statement ‘You will receive your order in seven to ten business days’ actually meant something to both the cataloger and the catalog customer
Once upon a time, deep within the heart of a direct marketing …

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In CRM, Opsandfulfillment_warehouse-20-03-2013

May 1, 2001




working gear

Pick It Up
Imagine having picking accuracy guaranteed 100%. Westbrook, ME-based FastPic Systems claims that its new FastPic4 advanced inventory management and control software delivers perfect picking accuracy, allowing users to see actual pictures of inventory during the picking process to …

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In CRM

May 1, 2001




Anatomy of a Start-up

Bel Tesoro hopes to mailed its debut catalog by October
This month, Catalog Age introduces an occasional series tracking the progress of Bel Tesoro, a catalog start-up scheduled to launch this fall. We’ll not only follow the plans and actions …

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In Uncategorized

May 1, 2001




Cool It

Before you rush out to snap up industrial real estate, some caution may be warranted, warns Robert VonAncken, executive managing director of the Landauer Realty Group, which publishes a widely circulated annual real estate market forecast. VonAncken says he would “…

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

May 1, 2001




Joining Forces

Companies have to ‘keep the main thing the main thing’
Direct-to-customer retailers choose to outsource because of the third-party fulfillment industry’s ability to provide overall fulfillment expertise and scalability, quick implementation time, variable service fee structure, and an established operating …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

May 1, 2001




Operations and Management: Low-Tech Inventory Control

Even if you don’t have the resources of an Office Depot or a Lands’ End, you can still improve your inventory flow and better communicate with vendors.
Try developing staged shipping commitments — having vendors deliver goods at prescheduled, staggered stages, …

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