cyber-monday

November 29, 2015




More Than 121 Million Holiday Shoppers Plan to Shop Online on Cyber Monday

WASHINGTON, November 29, 2015 – Incredible online savings starting in early November have changed the way that consumers are shopping on Cyber Monday. Online holiday shoppers this year are hoping to see deals on everything from cashmere sweaters to home décor before …

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In News, PR Newswire

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

December 17, 2014




Breathing Life Back into Your Omnichannel Strategy

If you’ve ever tried to park at the mall come holiday time, you know that despite the soaring popularity of ecommerce, many people still opt to visit stores in person. Both brick-and-mortar and online retail experiences have their advantages, …

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In Blog, Omnichannel

parking-lot-300

November 28, 2015




Editor’s Notebook: Black Friday and the Parkin’ is Easy

I never thought I’d go to one mall and one shopping center with a major discount store on Black Friday and not have to deal with horrific traffic, angry mobs, and find a parking spot.

Maybe people avoided the crowds …

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In Blog, Omnichannel

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

December 12, 2014




3 Barriers to Omnichannel Success

With the advancement of technology and the change in consumer shopping habits, the current wave in retail is riding swiftly towards omnichannel. This has caused a disruption in the retail industry, much like earlier introductions of the modern department store …

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In Blog, Ecommerce

customer service, customer experience, call center, customer service reps

November 25, 2015




Consumers Will Pay for Better Customer Service from Preferred Brands

A new report from Xerox reveals that over half of consumers would pay more for better customer care from their preferred brands.

The State of Customer Service 2015, which surveyed 6,000 consumers in France, Germany, the Netherlands, the United Kingdom and the …

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In Contact Center, customer experience

generation-z

November 24, 2015




5 Ways Retailers Can Reach Gen Z

Millennials, Millennials, Millennials – retailers have been bombarded with information about the large, attention-grabbing generation of shoppers. But, an even bigger generational behemoth is hot on those Millennials’ heels – and they’re doing things differently than any other generation before. Gen …

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In Blog, Marketing

horizontal mobile holiday

November 24, 2015




Black Friday is a Mobile Commerce Holiday

This year, mobile traffic will likely exceed 50 percent of all ecommerce traffic during the holidays, and year over year revenue from mobile commerce will continue to grow by the double digits, according to IBM’s Holiday Benchmark Data. It’s …

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In Blog, Ecommerce

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

December 8, 2014




How Omnichannel Can Fail at the Brick and Mortar Level

If you consider the entire month of November the holiday season, then (as a customer) I’ve had three instances of omnichannel fails this holiday season. And all three fails were at the brick and mortar level.

Here’s the quick rundown:

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In Blog, customer experience

global ecommerce

November 19, 2015




Survival Tips for Launching Localized Sites in Mobile-First Emerging Markets

The mobile web now represents the most significant opportunity companies should explore when expanding into overseas markets. Global customers are increasingly using mobile devices to research and buy. To become relevant, companies must engage them—in their preferred language—via …

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In Blog, Global

omnichannel-ecommerce-cloud-close-up-300

November 30, 2014




What New Omnichannel Trends Really Mean for Customers

Remember when retailers were scared of their online competitors? While talk of customer showrooming and digital detraction are still big, there is a totally opposite trend happening. Retailers who once only sold online are building stores for customers to visit …

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In Blog, customer experience

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