July 9, 2014

Why is Vital to Kroger’s Omnichannel Strategy

The Kroger Co. will purchase all outstanding shares of for $8 per share in cash, or approximately $280 million, according the a definitive merger agreement announced on July 2.

On the surface, the deal may seem like a head-scratcher. But Vitacost….


In Executive, M&A and Financial


April 28, 2015

Customer Experience Award Winners Demonstrate Retail Innovation

Multichannel Merchant held its first annual Excellence in Customer Experience Awards at Operations Summit 2015, held April 14-16 in Louisville, KY. The awards, established to recognize retailers at the cutting edge of delivery, packaging, returns, customer experience and innovation, were presented …


In Must Reads, Operations Summit 2015


April 27, 2015

Relevant Payment Methods Improve Customer Experience

Global ecommerce is forecast to continue its extraordinary growth rates, rocketing 21.0% to $1.592 trillion US in 2015, and continuing double-digit growth in 2016 and increasing 18.6% year over year to $1.888 trillion. That’s good news for everyone, but not really actionable information for merchants. …


In executive summary, Global

April 27, 2015

More Retailers Transition to a Single Order Management Solution

In the next three years, 250% more retailers will be transitioning to a single order management solution to support a unified commerce experience across all channels, according to the Boston Retail Partners report.

The report explained how many retailers are planning …


In Omnichannel, Operations & Fulfillment


July 4, 2014

Omnichannel Happens in the Cloud

Consumers are more demanding, more connected and more informed than ever. They’re researching and completing transactions across multiple channels, starting their journey with one device and finishing it on another. And they expect the experience to be seamless, letting …


In Must Reads, Omnichannel

GameStop, GameStop PowerUp Rewards, PowerUp Rewards, loyalty programs, ecommerce, mobile apps, mobile commerce, video games, video gaming, retail, omnichannel, omnichannel retail, omnichannel fulfillment, in-store pickup

July 2, 2014

Rewards Data Helps GameStop Drive Omnichannel Growth

Even with all the growth in ecommerce, GameStop has found that most of its customers are using the company’s online channel to research products before making a purchase in store. And data from its PowerUp rewards program is generating …


In Analytics, Ecommerce


April 23, 2015

NetSuite to Acquire Bronto Software for $200 Million

NetSuite announced it has entered into an agreement to acquire Bronto Software Inc., for $200 million.  The transaction is expected to close in the second quarter of 2015, according to a press release.

The combination brings together two companies of cloud-based omnichannel …


In Ecommerce, Marketing


June 29, 2014

Optimizing Omnichannel Order Picking and Fulfillment Operations

[caption id="attachment_50295" align="alignright" width="450"] A comprehensive cycle of consumer purchasing options need to befilled by a wide range of fulfillment channels to meet customer demand.[/caption]

Omnichannel and ecommerce retailers are being pressured into finding new and different …


In Fulfillment, Operations & Fulfillment


June 29, 2014

Understanding Omnichannel Inventory Dynamics

One key to success in omnichannel commerce operations is accurate, real time, complete visibility of inventory at all stages of the supply chain. This translates into knowing what is on hand, what has been sold and what is in transit. …


In Inventory, Operations & Fulfillment


April 15, 2015

Is Williams Sonoma’s Business Model a Blueprint for the Future?

Williams Sonoma’s reported strong sales (+7.1 %) and earnings (+9.2%) in its recent 2014 earnings call while its stock is hitting $80, up by over +15% for one year and +185% for 5 years. While I always have been an admirer of their product I am as …


In Blog, Must Reads

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