2015-forecast

November 25, 2014




2015 Forecast: Customers Demand an Omnichannel Experience

The message in 2015 for merchants is simple: if you haven’t developed an omnichannel strategy, develop one now. And if you have an omnichannel strategy in place, continue to refine it.
The ecommerce numbers alone show that omnichannel activity will …

More...

In 2015 forecast, executive summary

the-week-that-was-300

October 30, 2015




Week In Review: REI Says No to Black Friday

Instead of shopping on Black Friday, outdoor clothing and equipment retailer REI wants its customers to #OptOutside. The retailer, who has been vocal in the past about stores opening their doors on Thanksgiving, will keep its “closed” sign in its …

More...

In Data & Analytics, Ecommerce

UPS, peak holiday season 2015, FedEx, omnichannel

October 29, 2015




UPS Says Holiday Peak Volume Will Grow 10%

UPS is looking to save on costs through its expanded pickup program, with 8,000 U.S. locations, as well as by doing flex hiring of just-in-time labor to avoid the over-capacity and under-capacity issues that dogged it the past two holiday …

More...

In News, Operations & Fulfillment

OmniNaughtyAndNice_Final

November 20, 2014




Tackling Omnichannel this Holiday Season

Omnichannel continues to be the buzzword on the lips of marketers this holiday season.  Consumers are expecting a seamless experience across multiple devices, according to this infographic by Quick Pivot.

Subscribe to RSS headline updates from: Powered by FeedBurner

More...

In Ecommerce, Holiday 2014

USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

November 18, 2014




Omnichannel Choreography Delivers the Perfect Customer Experience

In the early days of ecommerce, retailers had to learn a two-step dance that didn’t require a whole lot of coordination. After receiving an order online, the merchant had to pack a box at a distribution center and ship …

More...

In Blog, Fulfillment

ecommerce fulfillment, shipping data, distribution data, Warehouse/Distribution Center, ecommerce shipping, direct-to-customer fulfillment

November 17, 2014




Big Data a Big Omnichannel Driver

Big data provides retailers in today’s omnichannel world an inside look at how they can improve both their websites and in-store experiences for customers. But which data will be able to help the business? Which piece will generate a …

More...

In Data & Analytics, executive summary

customer-satisfaction-300

October 26, 2015




The Top 6 Innovations in Online Customer Experience

Customer experience is the new frontier of business differentiation. Eighty-nine percent predict that by 2016, they will separate themselves from their competition on the basis of customer experience—more so than product and service. A variety of factors influence a customers’ …

More...

In Blog

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

November 13, 2014




Macy’s Sees Omnichannel, Same-Day Delivery as Competitive Advantage

In its third quarter earnings call this week, Macy’s Chief Financial Officer Karen Hoguet told analysts the company’s retail network gives it an advantage in the ever-more-crowded same-day delivery sweepstakes, as well as in omnichannel fulfillment.

“I think …

More...

In Fulfillment, inventory management

the-week-that-was-300

October 24, 2015




Week in Review: Sears Goes Back to the Future

Sears has introduced “Meet With An Expert,” a “free and first-of-its-kind service” that improves the home appliance shopping experience by connecting online shoppers with knowledgeable associates in store.

It seems fitting that Sears made this announcement on October 21, 2015, which was “…

More...

In Data & Analytics, Ecommerce

India ecommerce

October 22, 2015




India’s Ecommerce Market is Hotter than China’s

With its economy soaring and marketplaces showing big signs of success, it may be time to revisit selling cross-border into India.

During its third-quarter earnings call last week, private equity firm The Blackstone Group Chairman and Chief Executive Officer Steve …

More...

In cross-border, Global

  1. 1
  2. ...
  3. 13
  4. 14
  5. 15
  6. 16
  7. 17
  8. 18
  9. 19
  10. ...
  11. 55