How to Enhance the Customer Experience with SMS

| Daniela Forte

Finding innovative ways to market to consumers today is no easy task. Retailers are utilizing various mobile strategies to ensure SMS success. Here are several tips and tricks retailers need to know.

MCM Ecommerce and Marketing 12-5-17

| Chris Intili

Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 12/5/2017 New Year, New Emails, No More Excuses With email continuing to be one of the top-performing … Continue Reading →

MCM The Week In Review 12-1-17

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 12/1/2017 Everlane to Open Two Brick-and-Mortar Locations Online clothing retailer, Everlane is opening its first two … Continue Reading →

6 Tips for Retailers Transitioning to Lean UX Practices

| Bryan Ennis

A strong customer experience is the best way for retailers to cultivate positive consumer opinion. While that may seem turnkey, consumers’ expectations are constantly rising; no longer can a brand provide the best customer experience within their industry – the experience must transcend through verticals and be the best ever, period. Here are six ways to gain lean UX success.

MCM O+F Advisor 11-29-17

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 11/29/2017 6 Ways Bots Can Help Retailers Staff Their Contact Centers This Holiday Season The holiday season is upon us, … Continue Reading →

Hincapie Sportswear Finds Omnichannel Success in the Cloud

| Mike O'Brien

As your omnichannel business continues to grow, how do you create a unified view of customer and sales data across channels? For Hincapie Sportswear, a cloud-based unified data solution helped it gain greater visibility into revenue streams, turning opportunities into sales more quickly while gaining overall operating efficiency.

MCM The Week In Review 11-24-17

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 11/24/2017 1-800-FLOWERS.COM, Inc. Launches SimplyChocolate.com 1-800-FLOWERS.COM, Inc. announced the launch of Simply Chocolate, a new destination … Continue Reading →

MCM O+F Advisor 11-22-17

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 11/22/2017 Walmart Increases Prices for Some Online Products Walmart started charging higher prices online than in store for some items, … Continue Reading →