O+F Advisor 3-30-16

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 3/30/2016 How Social Customer Service Affects Your Bottom Line Your presence and engagement on social media can be a powerful … Continue Reading →

How to Achieve Warehouse Efficiency Through Vendor Compliance

| Curt Barry

A good vendor compliance policy will help your organization improve its on-time performance and reduce the time and money spent on warehouse rework (e.g. prepackaging, correcting vendor errors, etc.), while reducing time spent on vendor disputes, claims and chargebacks. Here are some tips to help you create a vendor compliance policy that will ensure smoother working relationships while eliminating costly issues.

O+F Advisor 3-23-16

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 3/23/2016 Ask the Right Questions About Your Retail Freight Management Strategy The thought process behind a retail freight management strategy … Continue Reading →

Week In Review: Bubble Wrap Becomes Unbreakable

| MCM Staff

Pop… Pop… Pop Pop… Pop…
Well, that’s a series of sounds we may not hear anymore, shortly after a co-worker or a family member opens a package. That’s because Sealed Air’s “unpoppable” Bubble Wrap protective packaging solution is now commercially available worldwide.
Read on and find out what this means for Bubble Wrap aficionados and your packaging, and what else was big news this week.

FedEx Says Amazon Business Not a Concern

| Mike O'Brien

FedEx told analysts on a third quarter call that Amazon was simply addressing capacity issues with its own assets a la other major retailers, so they weren’t worried about the business. For the quarter, FedEx’s net income fell 19% to $507 million, while Ground revenue was up 30% to $4.41 billion. However higher costs due in part to network expansion and peak season demand caused the segment’s operating income to drop from $559 million to $557 million.

Unpredictable Logistics Issues in China are Holding Retailers Back

| Lisa Henthorn

In the global shipping and logistics business, the unforeseen is the norm, and as some brands are learning the hard way. That’s especially true in China, where total online retail spending is forecast to climb above $1 trillion by 2019. Despite these issues, China holds more than enough business opportunities to offset them.

Ask the Right Questions About Your Retail Freight Management Strategy

| Maria Haggerty

The thought process behind a retail freight management strategy has a direct impact on a brand’s customer experience. While customers may not see this firsthand, the intricacies involved in designing a box and its shipping procedures are many. For brands looking to improve their freight management practices and excite customers, here are two crucial questions to start with, and what you need to consider.

Hermes’ BorderGuru Announces Logistics Partnership with Alibaba Group

| MCM Staff

The partnership will enable BorderGuru‘s U.S. and European clients to efficiently ship products sold on Alibaba’s popular TMall Global online marketplace to Chinese customers. In collaboration with Cainiao, BorderGuru will manage the entire cross-border shipping process.

Growth in Ecommerce Returns Will Drive Facilities Demand

| Mike O'Brien

A new CBRE report has found that rapid growth in ecommerce returns is creating future demand for new or expanded facilities to handle reverse logistics. Find out how this trend is expected to play out and what the implications are for operations and fulfillment.

MCM Global 3-17-16

| Chris Intili

Multichannel Merchant for the week of 3/17/2016 Tweeting Up with Growing Global Keynoter Melissa O’Malley Multichannel Merchant held its first-ever tweet up Tuesday, featuring Growing Global keynoter Melissa O’Malley, PayPal’s … Continue Reading →