supply chain management, supply chain, ecommerce, inventory, inventory management, inventory tracking, brand, brands, brand ambassador, branding, brand loyalty

March 17, 2014




Drive Online and In-store Sales with Cross-Chain Fulfillment

If implemented effectively, omnichannel solutions like ship-from-store and in-store pick up, can produce 2% to 20% incremental chain sales.

The key to success is not just technology, but accurate inventory allocation, intelligent order routing, in-store operations execution, and change management.

“Every retailer …

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In Must Reads, Operations & Fulfillment

March 12, 2014




Shopatron Launches API-based Customer Care Program

Shopatron has unveiled a Customer Care Suite which includes a new set of APIs available within the Shopatron Developer applications, and a new sophisticated Customer Care Interface.

Recognizing that demanding, tech-savvy customers’ omnichannel expectations don’t end at the point …

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In Press Releases

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March 11, 2014




Alex and Ani CTO Talks Social Media, Superheroes, and Trumpets

NAME:  Joe Lezon
COMPANY:  Alex and Ani
JOB TITLE: Chief Technology Officer (CTO)

Here’s how social media helps me in my everyday life: It allows me to stay connected with friends and family, while at the same time providing relevant …

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In Follow the Leaders, Marketing

customer-satisfaction-300

March 3, 2014




A Fantastic Customer Experience Doesn’t End With the Sale

Days after Valentine’s Day, 1-800-Flowers found itself still trying to make amends with customers whose flower and candy never arrived as promised. The company suffered another black mark when already-frustrated customers were unable to get through to the company …

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In Ecommerce, Inventory

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February 27, 2014




Holiday 2014 Expectations are High

The 2013 holiday season showed excellent ecommerce growth. But thanks to some unforeseen consumer trends, the best laid plans of retailers went awry. By analyzing holiday 2013 customer shopping pattern, merchants should be all set for the 2014 holiday season.In this executive …

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In executive summary

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May 8, 2013




Omnichannel, In Store Data, and Mobile Are Retailers Top Priorities

Retail Industry Technology Trend Survey Finds In-store Data Collection Significantly Up; Omnichannel and Mobile POS Top Initiatives (via PR Newswire)
Download image SAN JOSE, Calif., May 7, 2013 /PRNewswire/ — In a challenging time for retail, many brick-and-mortar merchants are seeking to …

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In Cross Channel, Data & Analytics

2014-300

January 30, 2014




State of Retailing Online: Mobile Tops 2014 Priority List

Corresponding with the growing number of mobile users among shoppers, retailers overwhelmingly agree mobile must be the number one priority for their digital business in 2014. According to the 2014 Shop.org/Forrester Research Inc. (Nasdaq: FORR) State of Retailing Online survey, …

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In Ecommerce, Marketing

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January 28, 2014




Personalization is Key to Snagging Valentine’s Day Shoppers

Maxymiser’s latest research study compares and contrasts the differing online shopping behavior and purchase activities of American men and women in the shopping process for Valentine’s Day.

According to Maxymiser’s research, the key to snagging the Valentine’s Day customer is …

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In Ecommerce, Marketing

January 27, 2014




Here’s the Digital Birthday Card I Made for My Wife

On Saturday, my wife’s 45th birthday, I made her this digital birthday card. I posted it to Facebook, for all our friends to see, and I was amazed at the likes and the feedback it received.

So I felt that …

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In Blog

Omnichannel, omnichannel fulfillment, omnichannel strategy, retailers, retail, online retail, Operations and Fulfillment, ship to store, ship from store, in-store pickup, OMS Systems, Order Management Systems, order management, order management partner

January 26, 2014




Future of Retail Includes Digitalized Stores

The retail landscape of 2014 is more digital than ever before, and integrating store and online operations is a key focus for retailers as ecommerce capable solutions increasingly supplant traditional point-of-sale and mobile technologies.

According to a new study conducted by …

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In eCommerce, Must Reads

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