iStock_000004554966XSmall

January 9, 2014




Shoppers Have Great Expectations with Omnichannel Commerce

Shoppers today expect and demand a streamlined experience and are expecting an easy access to information and integrated online and in-store tools, according to Baynote’s 4th Annual Holiday Online Shopping Survey.

According to the survey, 74% of shoppers cite finding …

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In Ecommerce, Must Reads

Alibaba, alibaba group, Tmall, Taobao, online marketplace, google, Walmart, Walmart.com, Jack Ma, supply chain, omnichannel, omnichannel fulfillment

October 17, 2014




China and Alibaba: Ecommerce News Dominators

When I was setting up our MCM Global Ecommerce newsletter, I was trying keep a balanced list of our top global articles and couldn’t help but see so many of them were about companies making active plans to go …

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In Blog, cross-border

Apple Pay

October 15, 2014




Will Apple Pay Launch This Week?

The Apple Pay system could launch for retailers as early as Saturday, various sources are reporting. CNN Money is reporting that the rumor of the launch came through a leaked memo from Walgreens, which is among the group of retailers …

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In Ecommerce, Mobile

omnichannel-strategy-300

January 1, 2014




Omnichannel Retailers Stand to Win or Lose at Every Touch Point

The cardinal rule of retailing never changes: Customers punish poor performance. This has been true for as long as we’ve been buying and selling things – maybe 12,000 years or more. In one sense, nothing’s changed since that Sardinian farmer …

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In Must Reads, Omnichannel

7-west-34th-st-new-york-ny-google-maps-street-view-300

October 11, 2014




What to Make of Amazon’s Brick-and-Mortar Store Launch

[caption id="attachment_55576" align="aligncenter" width="600"] This is a Google Maps street view of 7 W. 34th St. in Manhattan, where Amazon will reportedly open a brick-and-mortar store in time for the 2014 holiday season.[/caption]

So this happened: Wall Street Journal …

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In Blog, Customer Service

Warehouse/Distribution Center, distribution center, fulfillment center, urban outfitters, FedEx, Walmart, Rite Aid, Office Depot, Office Max, third-party logistics, third-party fulfillment, 3PL

October 9, 2014




Best Practices for Retail Operations and Fulfillment

Major tactical areas like handling holiday season demand and related labor management issues, as well as implementing omnichannel commerce and dealing with rapid changes in customer contact centers, are perennial challenges facing operations and fulfillment professionals.
To help them address …

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In executive summary, Operations & Fulfillment

Alibaba, alibaba group, Tmall, Taobao, online marketplace, google, Walmart, Walmart.com, Jack Ma, supply chain, omnichannel, omnichannel fulfillment

October 7, 2014




Alibaba an Ecommerce Force to Be Reckoned With

Its record-setting IPO done, Chinese ecommerce giant Alibaba is a tsunami that will have a major impact on ecommerce and retail in general both here and around the world, a leading consultant told attendees at Parcel Forum 2014.

“This company has 81% …

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In Ecommerce, Ecommerce

omnichannel-ron-burgundy-300

December 18, 2013




IBM Predicts an Omnichannel Shopping World

Now that you have watched the above video, are you surprised that IMB predicts “buying local will beat online” as a part of its 8th-annual IBM 5 in 5 list of innovations that have the potential to change the way people work, …

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In Blog, Customer Service

Warehouse/Distribution Center, distribution center, distribution centers, Shipping/Delivery, shipping, Operations and Fulfillment, Operations Management, Amazon, Gap, The Gap, Trader Joe's, Lindt, Hobby Lobby, Benjamin Moore

October 1, 2014




Why Exceeding Fulfillment Expectations is the New Holiday Ecommerce Strategy

With each passing year, more ecommerce retailers urge their holiday shoppers to trust that they’ll be on time delivering each gift off their list. When customer care goes the extra mile, and CSR channels are well-prepared for holiday traffic, …

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In Fulfillment, Holiday 2014

Amazon, United Kingdom, Amazon UK, UK, same-day delivery, Royal Mail, ecommerce, ecommerce fulfillment, shipping/delivery, shipping, global ecommerce

September 30, 2014




Amazon 20th Anniversary Shows How Ecommerce and Marketing Have Evolved

Once upon a time, when mom-and-pop shops ruled the land, one-on-one relationships between retailers and customers were easy to nurture. Vendors understood their customers’ tastes and knew what they wanted and needed. But the advent of the big-box retailer turned …

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In Ecommerce, Marketing

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