omnichannel-pic-300

August 18, 2015




Why Retailers Should Embrace Channels and Complexity

When examining the current state of the retail industry, omnichannel experts boldly assert that “channels are dead” and “consumers are in control,” while retailers confidently claim that they’re providing “seamless shopping experiences.” But a report released by the American …

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In Blog, Omnichannel

christmas-holiday-summer-300

August 18, 2015




5 Trends that Will Make or Break This Holiday Season

With the sun shining and current heat wave, it’s hard to believe it, but it’s time to start planning for the winter holidays.

Retailers are beginning to lay out their strategies for a successful holiday season, overflowing with …

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In Blog, Omnichannel

omnichannel checklist

September 21, 2014




Your 5-point Checklist for Going Omnichannel

With the right digital strategy in place, retailers can enhance engagement between the customer and store associate, better leverage inventory positions and maximize the store footprint.

But every store operation is different and the right solution for one retailer may …

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In Customer Service, Engagement

the-week-that-was-300

August 15, 2015




Week in Review: Is an Exclusive Tmall Deal a Good Move for Macy’s?

Macy’s is heading East… to China. The department store retailer has formed a joint venture with Fung Retailing Limited and will have its own online store on Alibaba’s Tmall Global platform.

The joint venture, which is 65% owned by Macy’s …

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In Ecommerce, Global

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

September 15, 2014




Apple Pay, Same-day Delivery Highlight Macy’s Inc.’s Omnichannel Rollouts

Macy’s, Inc. has today outlined its latest advancements in omnichannel strategy and technology as the company continues to add new dimensions for attracting shoppers and serving the needs of individual customers.

Here are examples of emerging omnichannel strategy and …

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In News, Omnichannel

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

August 12, 2015




Macy’s 2Q Sales Are Down 2.6%, But Terry Lundgren is Optimistic

Macy’s second quarter sales decreased 2.6%, but chairman and CEO Terry Lundgren was optimistic in a press release the company issued on Wednesday morning, even though he added that sales for the fiscal year will probably be down 1%.

“We expect an …

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In News, Omnichannel

b2b-stock-photo

August 12, 2015




B2B Ecommerce Can’t Completely Copy its B2C Counterparts

[caption id="attachment_70392" align="alignright" width="140"] Steven Baruch, MSC Industrial Supply[/caption]

The more B2B ecommerce changes, the more it stays the same

Yes, there are more bells and whistles than ever in B2B ecommerce, but there’s not …

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In B2B, B2B

Apple Pay

September 12, 2014




What Apple Pay Means for Omnichannel Retail

[caption id="attachment_54148" align="alignright" width="100"] Computop CEO Ralf Gladis[/caption]

Apple made a big splash this week with the introduction of its new i-devices: The iPhone 6, iPhone 6 Plus, and the Apple Watch. With it comes Apple’s entry into the …

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In Omnichannel, technology

staples-make-more-happen-300

September 3, 2014




Staples Launches Series of Omnichannel Updates

Staples has announced a series of enhancements to its omnichannel experience, including the ability to buy products online and pick them up in-store within hours, Visa Checkout for online payments, new in-store kiosks,  and an app for iPad users.

“The …

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In Engagement, News

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

August 5, 2015




Macy’s, Bloomingdale’s Roll Out Same-Day Delivery in 9 New Markets

CINCINNATI–(BUSINESS WIRE) — Macy’s announced that Macy’s and Bloomingdale’s are expanding same-day delivery service to nine additional markets, beginning this month, for products purchased online at macys.com, bloomingdales.com and on both brands’ mobile-enabled websites.

“…

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