Bouclair_Home_300

January 29, 2014




Bouclair Home to Focus on Omnichannel Fulfillment

With the launch of its new ecommerce site, Canadian home décor and housewares retailer, Bouclair Home, has announced a new omnichannel initiative including buy online, pickup in-store, and buy online and return in-store.

Bouclair, which is using an on-demand …

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In Cross Channel, Ecommerce

UPS, comScore, shipping/delivery, operations and fulfillment, returns in store, ecommerce returns, returns policy, IRCE 2015, customer satisfaction, customer experience, ecommerce, mobile commerce, omnichannel, omnichannel fulfillment, multichannel

November 26, 2014




Automated Fulfillment Optimizes Shipping and Avoids Errors

Ask any small to mid-sized retailer the biggest risk center of daily operations and you’re likely to hear an answer that involves inventory. It’s where errors are costly, frustrate customers and affect entire business models.

Compounding that, errors …

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In Blog, customer experience

nicole-miller-vip-300

January 25, 2014




Understanding the Omnichannel Approach

Modern business has rapidly evolved over the past few decades, and the retail industry is no exception. Whereas customers traditionally received retail offers and ads from stratified, disconnected sources, retailers can now operate on a combination of all retail methods.

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In Must Reads, Omnichannel

Neustar_Optimize_Omnichannel_Infographic-300

January 22, 2014




Optimize Omnichannel Engagement With Actionable Consumer Insights

Download this infographic for a quick look to see how other marketers are using data-driven consumer insights to drive revenue and deliver personalized and satisfying customer experiences. All data is taken from an industry study conducted by Multichannel Merchant. You’ll …

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In executive summary, Executive Summary

comScore, ecommerce, holiday shopping, 2014 holiday shopping, holiday shopping season, green Monday, cyber weekend 2014, cyber week, black Friday, black friday 2014, desktop shopping, online shopping, retail, online retail

November 22, 2014




How to Boost Social Shopping Sales This Cyber Weekend

Are you prepared for the upcoming retail holiday season? Every year, online merchants get ready for the inevitable onslaught of customer orders on Cyber Weekend. That may sound a bit scary, but fear not because Cyber Monday can help push …

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In Blog, Cyber Weekend 2014

November 21, 2014




B2B Suppliers Are Investing in Ecommerce

As the volume of B2B purchases being made online continues to grow, B2B suppliers are responding by expanding their e-commerce platforms and overall omnichannel capabilities, according to new research conducted by Forrester Consulting in North America, France, Germany …

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In B2B, B2B

November 19, 2014




MCM Thursday: In Today’s Issue

Small Businesses Face Big Challenges this Holiday Season
Top 5 Holiday Shopping Trend Predictions
Is Amazon Using Product Listing Ads?
The Best and Worst Catalog Copy of 2014
Big Data a Big Omnichannel Driver

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In newsletters

January 13, 2014




Retailers Turn to NetSuite for Seamless Omnichannel Experience

Leading Retailers Turn to NetSuite Cloud for Seamless Omnichannel Commerce (via PR Newswire)
Ibex Outdoor Clothing, Wisteria and George’s Music Among the Many Retailers to Select NetSuite SuiteCommerce to Run End-to-End Omnichannel Business NetSuite. Where Business is Going. (PRNewsFoto/NetSuite …

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In Ecommerce, Press Releases

January 13, 2014




Microsoft Extends Leadership in End-to-End Customer Interactions and Omnichannel Operations

Microsoft All In For Retail; Extends Leadership In End-to-End Customer Interactions And Omni-Channel Operations (via PR Newswire)
Microsoft Dynamics introduces advanced end-to-end capabilities for omni-channel retailing and supply-chain management; announces alliances with industry leaders Vantiv, Sitecore and an expanded relationship …

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In eCommerce, Operations & Fulfillment

iStock_000004554966XSmall

January 9, 2014




Shoppers Have Great Expectations with Omnichannel Commerce

Shoppers today expect and demand a streamlined experience and are expecting an easy access to information and integrated online and in-store tools, according to Baynote’s 4th Annual Holiday Online Shopping Survey.

According to the survey, 74% of shoppers cite finding …

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In Ecommerce, Must Reads

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